Team Leader
Location: Stepping Stones – Mental Health services
Salary: £32,000
Hours: 37.5 hours per week, day and evening shifts Mon-Fri
Job Type: Permanent/Fixed Term
Application closing date: 22 May 2026
Why this role would be great for you
Stepping Stones is s step up support service for people who are experiencing mental health crisis who stay with us for up to 7 days. We are looking for a passionate, adaptable, confident, approachable and understanding Team leader to provide an additional level of operational leadership in the service that ensures that staff are supported to grow and develop within their role. You will support the Service Manager to carry out their duties in delivering a service of excellence.
What your week may look like
- Supporting the manager with managing the team at Stepping Stones undertaking regular supervisions, team meetings and staff support (day and night teams)
- Working flexible shifts across days and evenings to support the whole team
- Providing professional support and advice to the team
- Supporting with management of referrals to service and maintain excellent relationships with key referrers
- Coaching the whole team to deliver a person-centred service using psychologically informed techniques
- Putting into practice the values and the strategic aims of You Matter, and coach and develop the team to implement change and to do the same
- Delivering effective communication across the staff team offering mentoring and support
- Maintaining excellent communication with You Matter wider Management team
- Leading on the monitoring and reporting of Serious Incidents, Safeguarding and Health & Safety for the service and report back to OLT (operational leadership team)
- Completing regular case file audits and providing feedback and support to the team
- Contributing to monthly reports for KPIs
- To be able to identify training gaps within the support team and support the manager in addressing any unmet needs.
What can we offer you
Working with You Matter comes will a whole host of benefits. We hope that people will find deep personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, You Matter offers training to support your role and personal development.
For a full list of benefits see here: Careers at You Matter | Work with Us
The skills we are looking for
EXPERIENCE
- Experience of supporting individuals with complex needs, including mental health, substance misuse and housing instability
- Demonstrable leadership or supervisory experience
- Experience of multi-agency and partnership working (e.g. Mental Health, Social Care)
- Experience of risk assessment and safety planning
- Experience managing incidents, maintenance or health and safety concerns
- Experience leading or supporting a staff team in a high-risk environment
- Strong administrative and case-recording skills
KNOWLEDGE
- Understanding of trauma-informed and person centred practice
- Knowledge of safeguarding
- Understanding of complex needs including mental health, substance misuse and offending
EMPATHY and RESPECT
- Commitment to You Matter ethos, philosophy and SHREK values: Strength, Humility, Respect, Empathy and Kindness
- Compassionate, professional and non-judgemental approach
- Confident, energetic and self-motivated
COMMITMENT
- Strong commitment to improving outcomes for people experiencing difficult times in their lives and empowering them towards independence
- Commitment to reflective practice and continuous professional development
ORGANISATION
- Creative and solution-focused approach to complex situations
- Excellent organisational and time-management skills
- Strong negotiation and mediation skills
- Respected by peers and able to motivate others
COMMUNICATION AND COMPUTER LITERACY
- Demonstrable verbal and written communication skills
- Excellent communication, engagement and interpersonal skills
- Ability to build rapport with colleagues and people we work alongside
- Confident using Microsoft Word, Outlook and Windows-based systems
- Experience of case management or recording systems
What is a nice to have
- Qualification in Health and Social Care, Mental Health or other relevant subject
- Experience working in a customer facing role and a desire to support people to make a positive impact/change in their lives
- Experience of working within a psychologically informed working environment
- Knowledge of housing management and IT databases
- Awareness of benefits and how they work including Universal Credit and other welfare systems
Even if you don’t feel that you have all the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form.
You Matter is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.
