Stratford-on-Avon District Council,
Based in the heart of Warwickshire, the beautiful district of Stratford-on-Avon is, without doubt, one of the most scenic and historical regions in the UK. Stratford-on-Avon District Council’s headquarters are located in the heart of William Shakespeare’s hometown. In the District, you will find thriving market towns, home to over 135,000 residents and a tourist destination for millions of visitors each year, from across the globe. We are proud to provide public services to residents, businesses and visitors across this magnificent region, making it a great place to live, work and visit.
At the Council, our people are our superpower and by choosing to bring your talents to our organisation, you will be joining a great team where everyone feels that they truly belong, full of dedicated people all working with passion and purpose, across a dynamic portfolio of work providing high-quality services.
Benefits:
As part of our team, you will enjoy a comprehensive benefits package, including:
Flexibility:
- A minimum of 25 days of annual leave, plus Bank Holidays (pro-rata for part time posts)
- Hybrid working arrangements with the flexibility to work from home for up to 60% of your hours (dependent upon the role)
- Flexi-time scheme for a better work-life balance.
Lifestyle:
- Health Cash Plan Scheme for medical and dental expenses.
- Eye test voucher scheme
- Everyone Active Gym Membership discount
Professional Development:
- Training and Development opportunities.
- Payment of one professional subscription fee
Financial Planning:
- Access to the Local Government Pension Scheme to secure your future.
- Access to free Will writing services.
- Employee Assistance Programme
- Salary Sacrifice schemes e.g. Cycle to Work etc.
- Free town centre parking
What to Expect in the Role:
As a Housing Advisor, your primary responsibility is to prevent and relieve homelessness by helping customers retain their current accommodation or, where that’s not possible, securing suitable alternative housing options. You’ll play a key role in fulfilling the Council’s statutory duties under the Housing Act 1996 and the Homelessness Reduction Act 2017.
You will:
- Assess housing needs and create personalised housing plans, keeping them under regular review.
- Manage a caseload, working holistically with customers on both short-term housing needs and long-term aspirations.
- Collaborate with statutory and voluntary organisations to provide support and solutions.
- Handle complex cases, using negotiation, mediation, and problem-solving skills to overcome barriers.
- Work with tenants and landlords on issues such as unlawful eviction and harassment.
This role requires strong interpersonal skills and the ability to resolve challenges creatively.
Key Accountabilities and Responsibilities (Please see Job Description and Person Specification for more details):
- Deliver statutory homelessness duties under the Housing Act 1996 and Homelessness Reduction Act 2017, including prevention and relief of homelessness. Assess and investigate cases for customers who are homeless or at risk, determining the Council’s legal obligations. Create and review personalised housing plans, ensuring timely decisions and accurate record-keeping. Provide comprehensive housing options advice, including retaining accommodation, securing alternatives, debt and welfare advice, and resolving landlord-tenant disputes. Liaise with internal teams and external partners (e.g., social services, voluntary sector, landlords) to coordinate support and housing solutions. Negotiate emergency accommodation arrangements, manage costs, and liaise with Housing Benefits. Advise landlords on legal responsibilities, preventing harassment and illegal eviction. Participate in multi-agency meetings (e.g., Child Protection, MARAC, ASB groups) where housing is a key issue. Administer private rented and financial assistance schemes, including property inspections and compliance checks. Provide out-of-hours homelessness service on a rota basis. Ensure safeguarding compliance, health and safety awareness, and contribute to an inclusive workplace culture.
What You’ll Need (Please see Job Description and Person Specification for more details):
Lifestyle:
Professional Development:
Financial Planning:
What to Expect in the Role:
As a Housing Advisor, your primary responsibility is to prevent and relieve homelessness by helping customers retain their current accommodation or, where that’s not possible, securing suitable alternative housing options. You’ll play a key role in fulfilling the Council’s statutory duties under the Housing Act 1996 and the Homelessness Reduction Act 2017.
You will:
This role requires strong interpersonal skills and the ability to resolve challenges creatively.
Key Accountabilities and Responsibilities (Please see Job Description and Person Specification for more details):
- Strong communication and interpersonal skills; able to build trust and engage effectively with customers and partners. Problem-solving and negotiation ability; skilled at overcoming barriers and finding practical housing solutions. Empathy and resilience; supportive yet assertive when working with vulnerable individuals in challenging situations. Organisational and case management skills; capable of handling a varied caseload and meeting statutory deadlines. Ability to work independently and collaboratively; adaptable, flexible, and proactive in a team environment. Commitment to safeguarding and equality, ensuring a positive and inclusive service. Based in the heart of Warwickshire, the beautiful district of Stratford-on-Avon is, without doubt, one of the most scenic and historical regions in the UK. Stratford-on-Avon District Council’s headquarters are located in the heart of William Shakespeare’s hometown. In the District, you will find thriving market towns, home to over 135,000 residents and a tourist destination for millions of visitors each year, from across the globe. We are proud to provide public services to residents, businesses and visitors across this magnificent region, making it a great place to live, work and visit.
At the Council, our people are our superpower and by choosing to bring your talents to our organisation, you will be joining a great team where everyone feels that they truly belong, full of dedicated people all working with passion and purpose, across a dynamic portfolio of work providing high-quality services.
Benefits:
As part of our team, you will enjoy a comprehensive benefits package, including:
Flexibility:
- A minimum of 25 days of annual leave, plus Bank Holidays (pro-rata for part time posts)
- Hybrid working arrangements with the flexibility to work from home for up to 60% of your hours (dependent upon the role)
- Flexi-time scheme for a better work-life balance.
- Health Cash Plan Scheme for medical and dental expenses.
- Eye test voucher scheme
- Everyone Active Gym Membership discount
- Training and Development opportunities.
- Payment of one professional subscription fee
- Access to the Local Government Pension Scheme to secure your future.
- Access to free Will writing services.
- Employee Assistance Programme
- Salary Sacrifice schemes e.g. Cycle to Work etc.
- Free town centre parking
- Assess housing needs and create personalised housing plans, keeping them under regular review.
- Manage a caseload, working holistically with customers on both short-term housing needs and long-term aspirations.
- Collaborate with statutory and voluntary organisations to provide support and solutions.
- Handle complex cases, using negotiation, mediation, and problem-solving skills to overcome barriers.
- Work with tenants and landlords on issues such as unlawful eviction and harassment.
- Deliver statutory homelessness duties under the Housing Act 1996 and Homelessness Reduction Act 2017, including prevention and relief of homelessness. Assess and investigate cases for customers who are homeless or at risk, determining the Council’s legal obligations. Create and review personalised housing plans, ensuring timely decisions and accurate record-keeping. Provide comprehensive housing options advice, including retaining accommodation, securing alternatives, debt and welfare advice, and resolving landlord-tenant disputes. Liaise with internal teams and external partners (e.g., social services, voluntary sector, landlords) to coordinate support and housing solutions. Negotiate emergency accommodation arrangements, manage costs, and liaise with Housing Benefits. Advise landlords on legal responsibilities, preventing harassment and illegal eviction. Participate in multi-agency meetings (e.g., Child Protection, MARAC, ASB groups) where housing is a key issue. Administer private rented and financial assistance schemes, including property inspections and compliance checks. Provide out-of-hours homelessness service on a rota basis. Ensure safeguarding compliance, health and safety awareness, and contribute to an inclusive workplace culture.
What You’ll Need (Please see Job Description and Person Specification for more details):
Strong communication and interpersonal skills; able to build trust and engage effectively with customers and partners. Problem-solving and negotiation ability; skilled at overcoming barriers and finding practical housing solutions. Empathy and resilience; supportive yet assertive when working with vulnerable individuals in challenging situations. Organisational and case management skills; capable of handling a varied caseload and meeting statutory deadlines. Ability to work independently and collaboratively; adaptable, flexible, and proactive in a team environment. Commitment to safeguarding and equality, ensuring a positive and inclusive service.
