Homeless Support Officer (Nights)
Location: Rhyl - Crescent Court & Bruton Park
Salary: £27,020 per annum
Hours: 37 hours per week, working nights from 8.30pm to 8.30am on a rota basis, including alternate weekends.
Help People Rebuild Their Lives
At ClwydAlyn, we believe everyone deserves a safe place to call home and the opportunity to build a brighter future.
We're looking for a compassionate, resilient and people-focused Homeless Support Officer to join our dedicated team, working across Crescent Court and Bruton Park in Rhyl.
This is far more than a night support role. You'll be a trusted presence for people who may be facing some of the most challenging periods of their lives, providing practical support, encouragement and stability when they need it most.
Whether you're supporting someone experiencing homelessness to develop independent living skills, helping them access services, or simply being a reassuring presence during a difficult time, you'll play an important role in helping people move forward with confidence.
Every shift brings new challenges, but also the opportunity to make a genuine difference.
About The Services
Crescent Court
Crescent Court is a supported housing scheme in Rhyl that provides accommodation and support for people experiencing homelessness. The service focuses on helping residents build the skills, confidence and stability needed to move towards independent living and sustain a tenancy.
Bruton Park
Bruton Park provides a safe and supportive environment for people experiencing homelessness, helping residents overcome barriers, develop independence and work towards securing their own long-term accommodation.
What You'll Be Doing
As a Homeless Support Officer, you'll work alongside residents to help them achieve positive outcomes and greater independence.
You will:
- Build positive, trusting relationships with residents.
- Create a safe, welcoming and inclusive environment.
- Support residents to develop everyday life skills such as budgeting, cooking, cleaning and tenancy management.
- Encourage residents to engage with education, training, volunteering and employment opportunities.
- Help residents access welfare benefits, healthcare, mental health support and other specialist services.
- Promote social inclusion and community involvement.
- Maintain accurate records and support plans using digital systems.
- Work collaboratively with colleagues and partner agencies to achieve the best outcomes for residents.
What We're Looking For
You don't necessarily need direct homelessness experience. What's most important is your ability to connect with people, demonstrate empathy and genuinely care about helping others succeed.
We'd love to hear from you if you have:
- Experience in housing, support work, social care, youth work or a related field, or transferable life experience.
- A genuine understanding of the challenges people experiencing homelessness may face.
- Excellent communication and relationship-building skills.
- Resilience and the ability to remain calm in challenging situations.
- Good IT skills and confidence using digital systems.
- A proactive and positive approach to problem-solving.
- A commitment to treating everyone with dignity, respect and compassion.
You Will Thrive in This Role If You Are:
- Compassionate and non-judgemental.
- Resilient and emotionally aware.
- Motivated to help people reach their potential.
- A strong team player.
- Comfortable working independently during night shifts.
- Guided by our values of Hope, Trust and Kindness.
Essential Requirements
- Youth & Community, Housing, Social Care qualification, relevant experience, or equivalent transferable skills.
- Ability to demonstrate empathy and understanding when supporting people experiencing homelessness.
- Confidence using IT systems and maintaining accurate records.
- Willingness to work nights, including alternate weekends.
This role requires an Enhanced DBS check, which ClwydAlyn will pay for.
Why Join ClwydAlyn?
At ClwydAlyn, people are at the heart of everything we do. When you join us, you'll become part of a supportive team committed to ending poverty and helping people flourish.
In return, we offer:
- 25 days annual leave, increasing with service.
- The option to buy and sell annual leave.
- Up to 8% employer pension contribution.
- Enhanced family-friendly policies.
- Enhanced sick pay.
- Employee Assistance Programme.
- Learning and development opportunities.
- A DBS check paid for by ClwydAlyn.
- The opportunity to make a genuine difference to people's lives every day.
Ready to Apply?
If you're looking for a rewarding role where you can support people experiencing homelessness to build brighter futures, we'd love to hear from you.
At ClwydAlyn, together we can help people find stability, independence and hope for the future.
