Employer: Maidstone Borough Council
Close date: Thursday 02/10/2025
About The Role
An exciting opportunity has arisen for a Housing Advice Officer to join our busy Housing Advice Team, working 37 hours per week from Trinity House. There is also the scope for hybrid working under the Council’s hybrid working arrangements, dependant on the needs of the service.
We are seeking someone with an understanding of Part 7 of the Housing Act, 1996 (as amended) who has experience of working with vulnerable people and making decisions based on their best interests. You should have a robust knowledge of the causes of homelessness and the issues faced by households who are homeless or threatened with homelessness, including the interventions available to prevent and relieve their homelessness.
You would be working as part of the Housing Advice Team and wider housing service at our Community Hub, Trinity, in Maidstone Town Centre. The team provides a compassionate and supportive response to service users who are at risk of homelessness or rough sleeping by providing a face-to-face housing advice service to those who need it.
As a Housing Advice Officer, you will manage your own case load, work with clients to assess their housing needs and provide exceptional advice and support. You will need the ability to demonstrate skills of empathy in assessing the clients housing circumstances and support needs, to devise personalised housing plans and to provide a broad range of housing options, with the aim of assisting clients to retain their current accommodation, or secure alternative suitable accommodation.
There are two positions available, working full time on a fixed term basis for 12 months. You may also be required to participate in the out of hours on-call rota covering evenings, weekends and bank holidays to provide emergency assistance on housing matters.
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