Employer: Maidstone Borough Council
Close date: Sunday 21/12/2025
An exciting opportunity has arisen for a Homeless Resettlement Officer to join our busy Homeless Pathways Team on a full-time permanent basis. We are seeking someone with an understanding of Part 7 of the Housing Act, 1996 (as amended) who has experience of working with vulnerable people and making decisions based on their best interests. You should have a robust knowledge of the causes of homelessness and the issues faced by households who are homeless, including the interventions available to relieve their homelessness and remove the barriers of move on from temporary accommodation to settled accommodation.
You would be working as part of the Homeless Pathways Team and wider housing service at our Community Hub, Trinity, in Maidstone Town Centre. The team provides a compassionate and supportive response to service users who are at risk of homelessness or rough sleeping by providing a face-to-face housing advice service to those who need it.
As a Homeless Resettlement Officer, you will manage your own case load of main housing duty cases, work with clients to identify the barriers to move on, including former rent arrears, benefit cap, benefit maximisation, and determining suitability for move on. You will need the ability to demonstrate skills of empathy in assessing the clients housing circumstances and support needs, to update personalised housing plans and to provide a broad range of housing options, with the aim of assisting clients to remove barriers preventing move on from temporary accommodation and identifying the most suitable move on accommodation. As Part of this, you will work closely with the Accommodation Resource Officers, nominating households for private rented accommodation and direct let nominations for social housing.
This role will be working 37 hours per week from Trinity House. There is also the scope for hybrid working under the Council’s hybrid working arrangements, dependant on the needs of the service. The current expectation is that employees work from Trinity 2 days a week, with flexibility of working from home the remaining 3 days.
You will also be required to participate in the out of hours on-call rota covering evenings, weekends and bank holidays to provide emergency assistance on housing matters.
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