Resolution Delivery
Coordinator
Full-time, fixed-term
contract until March 2027
Starting salary is
£33,000 per annum, increasing in increments to £42,275 per annum once agreed
performance targets have been met. Plus opportunity to earn up to 5%
performance related pay
Location: Hale Village,
London, N17
Newlon Housing Trust is a
successful charitable housing association and one of the major providers of new
affordable housing in north and east London.
At Newlon we want to deliver great
services. Sometimes things go wrong and we want to provide a quick,
reliable and transparent complaint resolution service. Your role will be
to ensure speedy and effective resolutions are delivered in repair related
complaints, reducing the need for complaints to escalate and ensuring promises
made with regard to the complaint are delivered.
This is a customer focused role
and you will be the point of contact for residents who have raised a complaint,
so communicating clearly, empathetically and in a timely way will be a key to
your success.
With a background in service
delivery and proven experience and success in a problem solving, you will be
customer focused and be committed to resolving issues effectively and to a very
high standard of customer satisfaction.
Confident when working with a
range of IT systems and specialist packages, you will be an excellent
communicator who is able to work collaboratively with a wide range of people
providing a supportive and effective service to our customers.
In return, you can expect 27 days
holiday, a non-contributory pension, excellent benefits, and a flexi scheme.
You’ll also be working out of purpose-built offices that form part of the
award-winning Hale Village regeneration project and are situated just two minutes’
walk from the major transport interchange at Tottenham Hale.
For further information and
details of how to apply, please visit our website via the button below.
Closing date: Sunday 19 July 2026.
Online assessments will be held
between Tuesday 21 and Thursday 23 July 2026.
Interviews will be held in person
at our offices in Hale Village on Wednesday 29 July 2026.
Newlon Housing Trust is a
charitable housing association and a committed Equal Opportunities employer.
No agencies please.
