Job Description
Salary range: Grade 9 £42,060 £43,680 p.a. plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon
Help us prevent homelessness and make a real difference in Croydon
Croydon is one of London’s largest and most diverse boroughs. With a thriving community and a growing demand for housing services, we are committed to supporting residents in crisis and providing sustainable housing solutions. We’re looking for a passionate and proactive
Homeless Intervention and Prevention Officer to join our dedicated Housing Needs Service. You will play a vital role in preventing homelessness, supporting vulnerable households, and delivering positive housing outcomes for Croydon’s residents.
What You’ll Be Doing
- Acting as the first point of contact for residents at risk of homelessness.
- Providing tailored housing advice, support, and sustainable solutions to prevent homelessness.
- Developing personalised housing plans and working with multiple agencies to deliver long-term results.
- Carrying out homelessness assessments and making legally sound decisions under housing legislation.
- Using innovative tools and prevention funds to help residents stay in their homes.
- Collaborating with internal teams, landlords, and external partners to provide effective housing pathways.
About You
We are looking for someone with:
Strong knowledge of homelessness legislation, prevention initiatives, and housing law.
Experience in housing, homelessness prevention, or a related customer-focused service.
The ability to manage complex caseloads in a fast-paced, target-driven environment.
Excellent negotiation, problem-solving, and communication skills.
Ability to support residents in challenging situations.
Why join us
We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you.
- Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
- Career Development: We invest in our staff and support their development.
- Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7.
- Family Friendly provisions: Generous maternity leave and family leave provisions
- Work Life Balance: Options for flexible and agile working options in line with service demand
- Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change
View our full range of Staff Benefits - Croydon Jobs Careers
Assessment Centres: Week Commencing 18 th May 2026
To view the HIPO role profile please Click here.
About Us
Croydon Council’s priorities
The Council balances its books, listens to residents, and delivers good sustainable services
- Get a grip on the finances and make the council financially sustainable
- Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
- Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
- Ensure good governance is embedded and adopt best practice
- Develop our workforce to deliver in a manner that respects the diversity of our communities
Key Business Plan Outcomes
- Croydon is a place of opportunity for business, earning and learning
- Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
- Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
- People can lead healthier and independent lives for longer
- Croydon Council’s new ways of working
Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.
