BUSINESS DEVELOPMENT KEY ACCOUNT MANAGER
Based: Hybrid (London Area) / Remote
Salary: Competitive
About the company:
aneemo delivers leading online training solutions to educate Health, Social Care and Voluntary sector staff and organisations in working with populations with complex needs and vulnerable groups. This staff training and development company was established by Dr Emma Williamson (CEO, UK leading Clinical Psychologist) to deliver high-quality, evidence-based video-based and immersive Extended Reality (XR) digital training solutions to a range of organisations working in the support and care sectors. Passionately working across organisational boundaries to develop new approaches for addressing health inequalities, Dr Williamson and her team have a national reputation as leaders in the development and delivery of innovative health service solutions to enhance the support offered to client groups with complex needs, such as homeless people. We’re proud that this work is able to make a real difference to those who need it most.
Since its launch in 2018 this mission driven social enterprise start-up has won multiple awards and one of the fastest growing LMS platforms in the complex needs health and social care space. Backed by the Mayor of London, Home Office, Department of Health and working in partnership with key organisations such as Crisis, YMCA, Salvation Army and Westminster City Council, along with more than 600 other homeless organisations, 50 NHS Trusts, 90 local authorities and delivering training in 39 countries – aneemo is truly a sector leader.
Who we are looking for:
We are looking for an experienced and dynamic business development and partnerships manager with a proven track record of winning accounts, onboarding customers and continuing to build and maintain relationships across sectors that require sensitivity and an awareness of the needs of the health and social care organisations we support.
You will need to be flexible and adaptable, interested in education in voluntary/charity, health and social care sectors and be able to adjust your interpersonal style to different forums and customer groups. This is an exciting and innovative industry leading company to work for, which is delivering an award-winning, internationally recognised training solution. Ultimately, aneemo’s vision is to enhance the quality of the care and support offered to populations with complex health and social care needs, through unique high-quality LMS training solutions that bring the latest best-practice approaches from leading national and international experts directly to services nationwide.
Purpose of role:
The Business Development Key Account Manager is responsible for winning new business through a solution sales approach, onboarding these accounts, offering ongoing management of accounts and building and maintaining relationships with customers to maximise client retention and product utilisation.
Key Responsibilities:
- Building new and existing business relationships and identifying new target markets
- Delivering sales presentations and product demonstrations to senior executives and closing deals from these presentations to achieve high sales targets and goals
- Development and delivery of tailored onboarding and roll-out plans.
- Delivering LMS performance presentations, impact monitoring, analytics reporting
- Managing client relationships and providing clients with excellent service and support
- Ensuring awareness of all competitive activities within accounts and preventing attrition
- Offer priority customer support, investigating and resolving customer queries and issues
- Monthly reporting on sales KPI’s and user activity
- Provide input into commercial strategy and market positioning based on frontline experience
- Managing the sales and customer success team and contributing to the oversight of aneemo's sales function
Qualifications and Further Training:
- 2:1 BA/BSc degree essential
- Good knowledge of MS Office and cloud CRM systems
Knowledge, skills and experience:
- Experience in solution selling preferably in training, education, e-learning marketplaces or SAAS to NHS, charities or voluntary organisations
- Demonstrable pipeline management experience
- Excellent communication, interpersonal, organisational and telephone skills
- Ability to work autonomously, effectively manage time, prioritise tasks and meet deadlines
- Ability to analyse business opportunities and read situations effectively
- Ability to develop compelling strategies in onboarding, retention and sales growth
- Ability to work in a fast-paced, start-up environment that requires flexibility and creativity
- Driven, highly motivated and passionate about sales and business growth
- Some experience managing, mentoring, or leading junior sales staff
- Understanding of health, social care or charity sector is an advantage
- Fluent in English, both written and spoken
