About Facilities Services Roles
Facilities Services covers the roles that keep hostels and supported housing buildings safe, well-maintained and running smoothly day to day. Typical job titles include Maintenance Operative, Facilities Officer, Facilities Manager, Building Manager, Handyman and Housing Concierge.
What Facilities Services Staff Typically Do
Day to day, Facilities Services staff carry out repairs, cleaning, compliance checks (fire safety, health & safety, gas and electrical) and general upkeep of the building, and liaise with contractors on larger works. Concierge-facing posts in this category also monitor building access and provide a visible, reassuring presence in reception and communal areas. Many roles include shift work to provide cover across daytime, evenings or weekends.
Typical Salary
Salaries for Facilities Services roles on Homeless Hostel Jobs typically range from around £21,000 to £28,000 a year for Maintenance Operative and Concierge posts, with Facilities Officer, Facilities Manager and Building Manager roles reaching £28,000 to £37,000+. Pay varies by region, shift pattern and level of responsibility — check each individual listing for the exact salary offered.
Skills Employers Look For
Employers typically look for practical maintenance or trades skills, a reliable and proactive approach, and good communication with residents and contractors. Other commonly requested skills include: fire safety and health & safety awareness, basic repairs and DIY ability, compliance record-keeping, and (for roles with an access/reception element) a calm, professional manner. A person-centred, non-judgemental approach is valued given the vulnerability of many hostel residents.
Do I Need Experience?
Many Maintenance Operative and Concierge-type roles are open to candidates without direct sector experience, provided they can demonstrate reliability and practical competence — previous experience in maintenance, trades, facilities or customer-facing roles is often welcomed. Facilities Manager and Building Manager posts typically ask for relevant supervisory or trades experience.
Qualifications & DBS
Relevant trade qualifications (electrical, plumbing, general maintenance) are often desirable for Facilities Officer and Maintenance roles, and a basic fire safety or health & safety qualification is commonly asked for across this category. Because these roles are based within hostels and supported housing where vulnerable residents live, an Enhanced or Basic DBS check (depending on the specific role) is standard practice for most Facilities Services positions. Security-specific roles requiring an SIA licence are listed separately under Night Security Concierge and Day Security Concierge.
Where Currently Recruiting
Facilities Services vacancies are currently live across the UK, with demand concentrated in cities with larger hostel and supported housing stock, including London. Browse jobs in London, or use the location filter on this page to search by city or region.
Related Categories
You may also be interested in Night Security Concierge, Day Security Concierge, Support & Frontline Services and Housing and Accommodation roles.
FAQs
What does a Facilities Services role involve? Maintenance, repairs, compliance checks and general upkeep of hostel and supported housing buildings — some posts also cover reception/access duties.
Is this the same as a security role? Not usually — dedicated security roles requiring an SIA licence are listed under Night Security Concierge and Day Security Concierge. Facilities Services is focused on building maintenance and upkeep.
Are these roles shift-based? Many are, since hostels typically need cover and upkeep across daytime, evening and weekend hours.
Is a DBS check required? Yes, in most cases, since these roles are based within buildings where vulnerable residents live.
Create a Job Alert
New Facilities Services jobs are added regularly. Set up a job alert to be notified as soon as new vacancies in this category are posted.