Service Resolution Manager
Full-time, fixed term contract
until March 2027
Salary: £40,757 per annum plus
opportunity to earn up to 5% performance related bonus
Location: Hale Village, London,
N17
Newlon Housing Trust is a
successful charitable housing association and one of the major providers of new
affordable housing in north and east London.
At Newlon we want to deliver great
services. Sometimes things go wrong, and we want to provide a quick, reliable
and transparent complaint resolution service. We are looking for an experienced
Service Resolution Manager or Complaint Handler who is tenacious and likes to
find resolutions for our residents to help us meet our goals.
With a background in service
delivery and proven experience and success in a problem solving, you will be
customer focused and be committed to resolving issues effectively and to a very
high standard of customer satisfaction.
Confident when working with a
range of IT systems and specialist packages, you will be an excellent
communicator who is able to work collaboratively with a wide range of people
providing a supportive and empathic service to our customers. You will also be
skilled in interpreting statistical information to ensure budgets are
maintained and deadlines are achieved.
In return, you can expect 27 days
holiday (prorated), a non-contributory pension, excellent benefits, and a flexi
scheme. You’ll also be working out of purpose-built offices that form part of
the award-winning Hale Village regeneration project and are situated just two
minutes’ walk from the major transport interchange at Tottenham Hale.
For further information and
details of how to apply, please visit our website via the button below.
Closing date: Sunday 19 July 2026.
Online assessments will be held
between Tuesday 21 and Thursday 23 July 2026.
Interviews will be held in person
at our offices in Hale Village on Thursday 30 July 2026.
Newlon Housing Trust is a
charitable housing association and a committed Equal Opportunities employer.
No agencies please.
