What you'll get to do.
To assist in the provision of a comprehensive homeless & housing advice service in order to give comprehensive and consistent information on housing solutions in Gateshead. The focus of this advice will ensure customers are helped to obtain or sustain suitable accommodation
To investigate cases of homelessness and potential homelessness and arrange placements into temporary accommodation as required. To ensure that the Authority’s statutory duty towards vulnerable homeless people is met To work closely with community-based mental health teams and other services to prevent homelessness by enabling customers to remain in their current homes or by assisting them in obtaining alternative accommodation. This could include attending MDT meetings
To work closely with hospital discharge teams and other services to ensure seamless transition from hospital to home or alternative accommodation, including attending discharge planning meetings
Acting as a point of contact for professionals from health and social care organisations to access Gateshead’s Housing Department and for other teams within housing to access health and social care organisation. Promotion of the service to other services and professionals
To identify barriers to gaining suitable housing and working in a problem-solving way to remove those barriers. To identify gaps in service provision and advising managers and commissioning of these so that they can be addressed, where possible
To ensure clients access practical support and services or advice to reduce the risk of homelessness and promote sustainable independent living. This includes referrals to supported accommodation and floating or outreach support providers To use effective risk assessment tools to identify risks and undertake appropriate actions
To work with other services to safeguard vulnerable customers, attending multi agency and complex case meetings, where appropriate
To work within a multi-agency framework, communicating effectively with other professionals, family members and clients ensuring that there is a co-ordinated response to support. This may include attending MDT Meetings and ensuring accurate and complete information is shared, as appropriate, within GDPR guidelines
To adhere to performance and monitoring requirements, complying with systems to monitor data and outcomes to ensure records are up to date and provide quarterly case studies when required by the Homelessness Prevention and Pathway Manager
Adhere to policies and procedures regarding working practices and service delivery. This will include; Safeguarding Children and Adults, Health and Safety, General Data Protection Regulations, Equality and Diversity and Code of Conduct Any such responsibilities allocation which are appropriate to the grade of the post
