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Income Officer

Sovereign Network Group • Full-time • GB • £32k - £38k / year • 1w ago

We have an opportunity for an Income Officer to join our Customer Accounts team at SNG.

This role will cover the Newbury and Reading area, you'll be based form our Greenham Hub.

This is a Permanent role, with a mix of working at home, with out customers and in the office. You'll need a full UK Drivers License and your own transport is essential.

The Role:

As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court.

You'll be on standby to visit customers in their home as well as occasionally attending court hearings.

Your responsibilities will include:

Delivering a comprehensive rent & service charge collection service across the region
Monitoring customer accounts for all tenures
Managing end to end processes
Engaging with external agencies including local authorities when needed
Managing evictions

To be successful in this role you'll need:

Experience in income management or debt recovery/collection
Knowledge and experience of either social housing, home ownership or the private rented sector
Excellent customer service skills
A working knowledge of welfare benefits
To be a self-starter with a proactive approach and possess the ability to work without close supervision
To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

You'll be visiting our customers so a full UK Drivers License and access to your own car is essential.

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