Could you help someone move from homelessness to stability?
HARP Southend is looking for an experienced and values-led Service Manager to lead our Outreach and Day Centre Services. In this role, you're supporting people experiencing rough sleeping and multiple disadvantage to access safety, stability and opportunities for change.
This is a key leadership role with overall responsibility for the operational delivery, quality and development of both services. You’ll lead skilled teams across outreach and day centre provision, ensuring services are safe, responsive, trauma-informed and focused on achieving positive outcomes. Working collaboratively across HARP and with external partners, you’ll help shape services that are person-centred, psychologically informed and grounded in dignity, inclusion and recovery.
If successful, you’ll be joining our team based in Southend within the Bradbury Centre.
What You’ll Be Doing
- Providing leadership across Outreach and Day Centre services, ensuring high-quality and effective service delivery.
- Leading and developing Deputy Managers and frontline teams, supporting performance, wellbeing and reflective practice.
- Overseeing safeguarding, risk management and complex case decision-making.
- Ensuring outreach services are responsive and support people sleeping rough into accommodation and support pathways.
- Overseeing the Day Centre as a safe, welcoming environment where people can access practical help and meaningful support.
- Monitoring performance, quality and contractual outcomes, using data and insight to drive improvement.
- Building strong partnerships across housing, health, safeguarding and wider community services.
- Overseeing operational budgets, resources and compliance.
- Supporting strategic developments and providing senior leadership across rough sleeping services, including participation in the on-call rota.
Skills & Experience We Are Looking For
You’ll bring significant experience in homelessness or related services, alongside confident leadership in complex operational environments. You’ll be comfortable balancing strategy and day-to-day service delivery, leading people well, and making sound decisions in challenging situations.
You’ll also bring:
- Experience leading frontline teams in outreach, community or support services.
- Strong knowledge of safeguarding, crisis management and complex case oversight.
- Experience delivering services against quality and performance targets.
- Strong partnership-working and stakeholder engagement skills.
- A good understanding of trauma-informed and psychologically informed practice.
- A collaborative, calm and values-led leadership approach.
Our Commitment to Equity
At HARP, we want our workplace to reflect the communities we serve. We are committed to creating an environment where everyone feels valued, respected and able to be themselves at work. That means offering fair and equal access to opportunities, regardless of someone’s race, ethnicity, gender identity, sexual orientation, age, disability, faith, or background.
We know that equity is not just about intention, it’s about action. We work to make sure our recruitment, pay and progression processes are fair, transparent and based on merit. We regularly review our practices to reduce bias and remove barriers that may prevent people from applying or progressing. We welcome different perspectives and lived experiences. They strengthen our work and help us better support people facing homelessness.
We also invest in our staff. Through training, supervision and ongoing support, we aim to create a culture of trust, accountability and learning. We want people to feel confident in their role and clear about how they can grow. Building an inclusive workplace is an ongoing commitment. We continue to listen, learn and improve. When everyone has a fair opportunity to contribute and succeed, we are stronger as a team — and better able to stand alongside people in our community who need support.
How to Apply
To apply for this role, please complete the application form below.
You will be asked to:
- Confirm your right to work in the UK.
- Provide your contact details.
- Upload your CV and a covering letter.
- Complete a short equality, diversity and inclusion questionnaire.
