New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, children, and young people. We deliver a diverse range of homelessness projects and temporary housing solutions, helping some of the most complex and disadvantaged groups across Merseyside.
Deputy Manager - Female Homeless Hostel
Have you had experience working as a Senior Housing Support Worker? Do you hold the necessary skills to coach and inspire people to move forward positively with their lives? If you do, then we have a fantastic opportunity for a Deputy Manager to work within a 24/7 supported accommodation hostel in Liverpool. You will be supporting vulnerable adults via a program of empowerment and confidence-building, helping them to personally grow and develop within safe and comfortable lodgings whilst working towards greater independence and a more permanent housing solution.
What we have to offer:
- Competitive Salary - £29500 - (37.5 Hours)
- A contributory pension scheme
- 22 Days Annual Leave - Rising 1 day per year to a maximum of 30 days
- An online bespoke Mandatory training package including a wide range of additional resources to support your development
- A range of learning and development opportunities up to and including Level 5
- Medicash and Employee Assistance Programme
Responsibilities as a Deputy Manager - Female Homeless Hostel will include:
To support the Service Manager in leading the delivery of a safe, trauma-informed, gender-responsive supported housing service for women within Liverpool City Council’s Single Homeless Pathway.
Service Leadership & Operational Oversight
- To deputise for the Service Manager in their absence.
- To provide leadership, guidance and direction to Support Practitioners.
- To embed trauma-informed, psychologically informed and gender-specific approaches.
- To promote a safe, inclusive and empowering environment for women accessing the service.
- To support rota management ensuring safe staffing levels at all times.
- To assist with sickness monitoring, annual leave oversight and performance management where required.
Delivery Within the Single Homeless Pathway
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The Deputy Manager is accountable for ensuring Geneva Road operates fully in line with Liverpool City Council’s Single Homeless Pathway specification.
- Driving progression through pathway stages.
- Monitoring and managing length of stay.
- Reducing drift and unplanned exits.
- Ensuring move-on planning begins at induction.
- Monitoring planned vs unplanned move-on outcomes.
- Reviewing evictions and abandonments for learning themes.
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Performance concerns must be escalated to the Service Manager and Head of Homeless Services where KPIs are at risk.
KPI & Performance Accountability
- Monitor service performance via Mainstay and internal reporting systems.
- Track key indicators including:
- Length of stay
- Move-on rates
- Evictions
- Abandonments
- Engagement levels
- Risk review timeliness
- Support service improvement plans where performance falls below threshold.
- Provide performance summaries to the Service Manager and Head of Homeless Services as required.
Safeguarding & Serious Incident Management
- To act as Safeguarding Lead in the absence of the Service Manager.
- To ensure all safeguarding concerns are recorded on DAVE and escalated appropriately.
- To ensure Serious Incidents are:
- Completed using the Serious Incident Template (SIT)
- Submitted as an SIR to Liverpool City Council
- Reported immediately to the Head of Homeless Services / On-Call Manager
Risk & Recording Governance (Mainstay & DAVE)
- Every resident has:
- A comprehensive Risk Assessment
- A Person-Centred Support Plan
- A Client Safety Plan (where required)
- A Move-On Plan aligned to pathway progression
Support Delivery & Resident Outcomes
Quality Assurance & Continuous Improvement
- To conduct structured case file audits.
- To review Serious Incident themes and trends.
- To lead reflective practice within team meetings.
- To support service development and continuous improvement.
- To support complaints investigations and provide information to the Complaints Champion.
This post is subject to enhanced DBS criminal record disclosure
