Position: MS Dynamics CRM Systems AdministratorHours: Full-time (35 hours a week)Contract: PermanentLocation: Office-based in London, N4 with flexibility to work remotelySalary: Starting from £35,825 per annum, plus excellent benefitsSalary Band and Job Family: Band 2, Professional and TechnicalYou’ll start at our entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,403 after a further 6 months.About usWe make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.About this jobThe MS Society has made a huge investment in technology to implement a new CRM system to enable us to improve in use of our data and to streamline contact with the MS Community, including Services, Fundraising and directed communications. This is the Organisation’s key, central system.90% of all funding for the charity is processed through the CRM system including Gift Aid, regular giving and special events, Direct Debits. This role is critical and responsible for the end-to-end processes working and, therefore, the income being processed and collected in a timely fashion.The role will be part of a CRM team responsible for managing and supporting functionality and data integrity within the CRM system. The role is also responsible for managing key internal and external relationships at all levels.The role is also responsible for delivering the 1st, 2nd line support of the CRM system as well as building import templates, workflows and that data within is clean, accessible and available.The successful candidate is expected to be an expert in their field.Closing date for applications: 9:00am on Friday 20th February 2026Interested?More information can be found by downloading the attached documents in 'supporting documents' and then to apply for this role, please submit the following:an updated CV.a supporting statement indicating how you meet the essential criteria as set out in the person specification in the attached job description.We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. Disability Confident Employer We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.More about our recruitment and selection process The first round of our recruitment and selection process includes an interview with competency-based questions.Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation. We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.You might also be invited for a second interview. We’ll let you know about this during the selection process.More about our employee benefits: We have a wide range of employee benefits including (but not limited to): Encouraging work life balance39 days paid annual leave (including bank holidays), pro-rata for part-timeMore annual leave entitlement, based on length of employmentSmart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) Flexible working options Caring for you and your family Generous sick pay entitlementMore sick pay entitlement, based on length of employment Opportunity to buy and sell annual leave in each calendar year Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis Enhanced leave for new parents Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and informationSpecial leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)10 days paid disability leave a year, pro-rata for part-time 10 days paid carers’ leave a year, pro-rata for part-time Cycle to work scheme Death in service schemeNew family-friendly benefits, including paid leave:In the event of miscarriage or still birth To support fertility treatmentsFor antenatal appointments for both parentsThinking about your finances Enhanced salary sacrifice pension schemeDiscounted season ticket loan and interest-free emergency loansGive as you earn to support other charities of your choice before taxNew employee portal including lifestyle savings vouchers and personal wellbeing Enriching your life at workPersonalised development plans with a wide range of training courses and opportunities to source additional training options with your line managerYearly internal apprenticeship opportunities New, modern offices that embrace working together both in-person and remotely Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) Active and supportive internal employee networking groups for collaboration and peer support 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 2 days paid leave a year for volunteering with other charities during normalSafeguarding We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.We recognise our particular responsibility to make sure vulnerable adults and children are protected.We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.Your right to work in the UK You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.No agencies please.
