Job Title: Community Coordinator – Cross Operations
Reporting To: Community Engagement Manager
Salary Range: £28,000 - £31,000 pro rata
Contract Type: Full Time, Permanent
Location: Based across Felix’s London operations
Working days/hours per week: 37.5 hours per week, Monday – Friday, 9:30am-6pm
Requirements: The Felix Project can only employ applicants who currently have the right to work in the UK.
Full UK Driving Licence (with no more than 6 points) held for at least 1 year – over 21 for insurance purposes.
About The Felix Project
The Felix Project is London’s largest food redistribution charity. Our vision is a London where good food is never wasted, and no one goes hungry. We aim to reduce the negative impact food waste has on the environment by working with the food industry to rescue high quality surplus produce, that would otherwise have gone to waste. This food is sorted at one of our four depots or turned into meals in Felix’s Kitchen. It is then distributed to over 1,200 community organisations, such as food banks, homeless shelters and primary schools, all of whom are working within communities across London to feed people experiencing hunger.
Our Values
Our values set the tone for our organisational culture and reflects how we do everything at The Felix Project including our recruitment & Selection process.
Purpose of the Job
Working across our operations we are looking for the Community Coordinator – Cross Ops to play a key role in the Community Team’s work. Their work will help to build our capacity to accept and distribute food through our depot operations, Green Scheme & Felix Connect and non-food items through Felix’s Multibank.
A key aspect to the role will be to help ensure the data needed to support our operations is complete, accurate and relevant and updated in a timely manner across all our data systems. Ther work will help us to effectively monitor and evaluate our growth against strategic objectives as well as develop new initiatives.
The role will work across the Felix operations including the Green Scheme and Felix Connect. Green Scheme is Felix’s A to B collection and delivery service, volunteers collect surplus food from supermarkets, cafes and delis and deliver it direct to local Community Organisations primarily in Central London. Felix Connect is a platform for suppliers to place ad hoc food and non-food offers to connect directly with Felix’s Community Organisations.
Duties & Responsibilities
Able to support, answer and conclude all queries in a timely manner and liaise with support functions as required to support team and wider organisational objectives in line with the objectives for food supply and operational capacity
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Support Green Scheme Lead on successful delivery of operation ensuring functional processes and procedures are appropriately followed
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Responsible for successful delivery of Felix Connect operation ensuring functional processes and procedures are appropriately followed
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Support the day-to-day operational teams supporting as liaison with our network of community organisations
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Develop and deliver programmes that will engage our network with all aspects of Felix’s work and the wider social and environmental impact of its potential in their communities
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Regular reporting and measurement against agreed KPIs
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Deliver innovative services compliant with all relevant legislation and standard operating procedures including food safety, health and safety, data protection and volunteer policies
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Proactively engage and collaborate with all teams within Felix to increase impact and quality of service delivery
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Support the Green Scheme out-of-hours helpline on a rota basis (Mon-Fri, 6-10pm)
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Carry out other duties as needed
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Act as an ambassador for The Felix Project as required
Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.
Skills & Experience Required
You will have attention to detail and embrace data as a vital tool to evolve our services. You will have excellent, proven relationship management experience in the charity or commercial sectors and bring a passion for our work and an ability to translate strategy into action. You will be entrepreneurial, seeking out solutions to effectively achieve mission objectives whilst delivering maximum social impact and raise the profile of The Felix Project. You have an energetic, positive and can-do approach who is not afraid to roll their sleeves up and get hands-on as the operation requires.
Desirable
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Flexibility in terms of working hours
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Willingness to attain Food Safety & HACCP Level 3
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Committed to reducing waste and alleviating poverty
Essential
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Ability to work with data and relevant IT systems to support its collection and analysis such as MS Dynamics 365 and PowerBi (training will be provided) as well as high proficiency in use of MS Office suite
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Successful track record in a relationship management position in charity or commercial sector
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Adept at managing a range of stakeholders internally and externally from senior management to grass roots community organisations
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Proven track record in delivering innovative solutions
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Ability to work effectively to ensure compliance within clearly defined systems and processes
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Credible as an external ambassador, equipped with excellent communication and influencing skills
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Must be able to work with autonomy but seek assistance as required in a busy environment
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Ability to work within a team of varied individuals with a positive attitude
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Full UK Driving Licence (with no more than 6 points) held for at least 1 year – over 21 for insurance purposes
Equity Diversity Inclusion & BelongingCommunity
At FareShare, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.
Application Procedure
Once you apply, you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access your application and make edits. We will only consider applications with both CV and cover letter submitted.
Recruitment Timeline
We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.
Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
