We have an exciting opportunity for a Homeless Support Officer to join the team of a well-known housing association in South Manchester.
This is a full-time role 37.5 hours a week, on a rolling 6-week rota with the following shifts - 8am-4pm, 10am -5:30pm or 2pm-10pm and 1 in 6 weekends: Sat/Sun 9am-7pm.
There is potential for this role to go temp to perm after an initial period of 3 months, looking to start as soon as possible.
Must have an enhanced DBS and be comfortable with lone working where required.
Your new role
- Support residents in temporary accommodation including self-contained flats and HMO properties
- Manage a caseload of 8-12 cases, providing tailored support to help them move toward independent living
- Work both onsite and offsite, including lone-working responsibilities
- Handle duty days, responding to inbound queries and managing any issues that arise within the scheme
- Oversee voids, move-ins, and move-on support from temporary accommodation
- Maintain accurate records, ensure safeguarding procedures are followed, and contribute to a safe, supportive environment
- Work collaboratively within a team, sharing information and supporting colleagues when needed
What you'll need to succeed
- Strong resilience and the ability to remain calm and effective under pressure
- Confident crisis-management skills and sound decision-making
- Ability to work independently during lone-working periods
- A team-focused mindset with strong communication and interpersonal skills
- Experience in homelessness services, supported housing, or a similar support role (desirable)
- Ability to manage a varied workload and respond quickly to emerging issues
- Empathy, professionalism, and the ability to build trust with vulnerable individuals
What you'll get in return
- Weekly pay
- Temp to perm opportunity
- Option to be paid PAYE or Umbrella
- Supportive team environment with experienced colleagues
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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