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City of London Case Coordinator

Providence Row • Full-time • London, London, United Kingdom • 3w ago

About us
Providence Row believes that no one should have to sleep rough and that everyone should have access to the support they need to find a safe place to call home.

We are a, developing organisation working with people experiencing homelessness in the East End of London. We specialise in providing housing advice & support for rough sleepers, working to tackle health inequality & substance use and providing psychological support.

We take an innovative approach to the work that we do and the services that we run, driving forward best practice to ensure the best possible outcomes for the people that we work with.

Our team and culture are built around our core values of compassion, respect, inclusiveness, empowerment & justice.

About the role

Be a key point of contact for receiving and processing referrals to the Providence Row, Resource Centre.
Complete assessments of those referred to the Centre
Make statutory and non-statutory housing referrals dependant on the persons need and eligibility.
Build and maintain strong relationships with key partners, including outreach teams, health services, City of London Police and other support organisations.
Work within the Team Around Me model, engaging closely with the City Outreach Teams and the Navigator service to develop and implement joint action plans for people rough sleeping.
Connect City clients with essential health services to address tri-morbidity—the complex combination of physical ill health, mental health, and substance use that often affects individuals experiencing chronic homelessness.
Facilitate referrals to training, employability, and volunteering programs to support long-term stability and independence.

Benefits

27 days holiday plus bank holidays
Pension – 5% employer, 3% employee
Cycle to work scheme
Season ticket loan
Employee assistance programme
Monthly reflective practice
Wide range of learning & development opportunities

To apply
Please follow the link on the Charity Jobs website and submit your CV along with covering letter. Interviews will be held on a rolling basis.

Research shows some people, especially women and marginalized groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews
On a rolling basis

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

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