Service Improvement Officer
Based: Birmingham, B15
Salary: £35,330 per annum
Hours: 35 per week
Contract: 2x Fixed term contracts of different lengths, see advert for details.
Are you looking for a new role where you can influence the quality of services tenants of this Housing Association receive? Do you have project management skills and the ability to collaborate effectively with a broad range of stakeholders? If the answer is yes, this employer wants to hear from you!
They are looking for a Service Improvement Officer to join their Tenant Insight team, playing a crucial role in identifying trends to help improve service delivery across this organisation's operations. This role is central to ensuring that Tenants receive a first-class service, feel confident in the Association and comfortable in their homes.
Your role will include supporting a variety of business areas in ensuring they are providing a high-quality service for tenants. You will conduct thorough research and use data and trends to identify areas for improvement, collaborating with stakeholders to create action plans. You will also assist in the implementation of learning across the business, always with the aim to positively impact upon Tenants' lives.
There are two positions available – both are offered on a fixed-term / secondment basis, due to end in November '25 and June '26. Please clearly state in your online application which role you would like to be considered for!
The ideal candidate? They are seeking an individual with a passion for improving tenants’ lives, who is able to positively influence and persuade stakeholders. You will have excellent communication and problem-solving skills.
You'll also have the following work experience:
- Experience of researching and using data to identify business short-falls, scrutinising processes and procedures to identify service improvements that drive positive operational changes.
- Experience of collaborating with a variety of stakeholders in order to achieve a positive business change.
- Experience of producing reports and/or action plans, presenting service improvement plans back to a variety of stakeholders.
- Experience and evidence of influencing positive changes to Tenant's satisfaction within the Social Housing sector.
Our client is a Smart Working organisation where you can expect to be present in the office for 3 days a week. In a role where effective collaboration with stakeholders across the business is key, this is important to them. They are happy to discuss individual needs, such as childcare or other caring responsibilities, to understand how they can support you in the role.
About the Employer This organisation is one team, working together for tenants; a large and ambitious housing organisation providing more people an affordable place to call home. They welcome people from every walk of life, at every stage of their career. They expect a lot from their people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career there, or use your experience to move on, they are here to develop your potential.
This Association are proud to say they have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).
Closing Date: Friday 4 April 2025
Assessment for the role are expected to take place on 10th-11th April 25, on site at the office in Birmingham, B15
Interested?
Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role.
Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage.
This organisation is proud to be a Disability Confident Employer. You will have the opportunity to contact them to discuss any adjustments you might need in order to be successful in this role.
No agencies please.
