Aids & Adaptations Officer
Based: Birmingham, B15 + Travel
Salary: £31,865 per annum
Hours: 35 per week
Contract: Permanent
This Housing Association wants to make sure that their tenants' home works for them; their Aids and Adaption service does just that by working with tenants who need their homes to be adapted to suit their needs. Join this organisation as an Aids and Adaptations Officer and be part of the team supporting tenants to live independently and comfortably in their home!
The Role
As an Aids and Adaptions Officer, you will case manage aids and adaptations for new and existing tenants, from working with external services to secure access to medical assessments, to working with specialist teams to coordinate works and liaising with tenants throughout to ensure that tenants are provided with timely updates and their needs are met. You will also oversee relocation cases, providing tailored housing advice and support to tenants requiring alternative accommodation. Utilising your communication skills and ability to build strong relationships, you'll liaise with internal teams and external services to ensure aids and adaption needs are met, driving a high level of tenant satisfaction.
Responsibilities include, but aren't limited to:
- Triage and respond to tenant enquiries related to aids and adaptations.
- Coordinating requests for aids and adaptations between internal teams and external agencies.
- Oversee relocation cases ensuring a smooth transition for tenants who require alternative accommodation.
- Develop and manage comprehensive reporting for aids and adaption cases.
The ideal candidate? To be successful in this role, you'll have:
- A good understanding of aids and adaptations that can ensure tenants can sustain a tenancy – experience of coordinating an aids and adaptations service is preferred.
- Excellent experience of customer focussed service delivery.
- A demonstrable tracker record of effective communication with a range of internal and external customers both individually and collectively.
- Practical IT skills with experience of using a range of Microsoft Office programmes and in-house systems.
This organisation's colleagues deliver services from the location that they are best delivered on any given day. This means that you should expect to work from a onsite a minimum of 3 days week (on average). Sites include Birmingham B15, Oldbury B69 and Hinckley LE10.
About the Employer This organisation is one team, working together for tenants; a large and ambitious housing organisation providing more people an affordable place to call home. They welcome people from every walk of life, at every stage of their career. They expect a lot from their people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career there, or use your experience to move on, they are here to develop your potential..
This Association are proud to say they have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).
Closing Date: 6 April 2025
Interested?
Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role.
Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage.
This organisation is proud to be a Disability Confident Employer. You will have the opportunity to contact them to discuss any adjustments you might need in order to be successful in this role.
No agencies please.
