Join this leading Housing Association as a Tenant Engagement Officer where you will drive a range of tenant engagement opportunities, identify trends and negotiate realistic improvements to services – a brilliant opportunity to have a real impact on services, policies and decision marking!
Tenant Engagement Officer
Office base: Birmingham, B15 + Travel
Salary: £35,330 per annum
Hours: 35 per week
Contract: Permanent
In this impactful role, you will support a range of projects that positively impact tenants. Being naturally curious and confident analysing data, you will adopt an inquisitive approach that enables you to thoroughly explore, and critically interpret performance data to improve the organisation's services. You will also engage with a diverse range of tenants through consultation activities, including the My Voice programme, focus groups, surveys and home-to-home visits, to scrutinise the performance of the services being provided. Using your excellent communication skills, you will appropriately challenge existing practices through business stakeholders and write reports for wider business consideration.
In return, this employer offers you a supportive and collaborative environment where you're empowered to enhance tenant experience!
The ideal candidate? They are looking for a self-led person with a genuine enthusiasm and commitment to delivering tenant-led service improvements.
Your application will also demonstrate:
- Experience of improving services from a customer / tenant perspective.
- Experience of analysing data, writing reports and presenting information to different audiences.
- Ability to work in a dynamic environment and manage a large and varied workload with competing priorities and deadlines.
This organisation values collaboration with tenants, so you can expect a balance of working from the office and meeting tenants in the community (3 days per week), and working from home (2 days per week).
Please be aware, you must be willing and able to travel across the organisation's portfolio (West & East Midlands) to meet with tenants in locations that are inaccessible via public transport.
About the Employer This organisation is one team, working together for tenants; a large and ambitious housing organisation providing more people an affordable place to call home. They welcome people from every walk of life, at every stage of their career. They expect a lot from their people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career there, or use your experience to move on, they are here to develop your potential.
Tenants rely on this association's and its services. Their voice, experience and concerns must sit at the heart of the work done to design, deliver and evaluate services. The Tenant Scrutiny team proudly leads the way in supporting this critical work by understanding tenant demographics, driving the involvement of tenants and collecting tenant feedback to scrutinise the performance of the services provided.
This Association are proud to say they have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).
Closing Date: 13 April 2025
Assessment Process:
1st stage – Initial Teams call – Thursday 24th April 25
2nd stage – Interview/Assessment on site – Wednesday 30th April 25
Interested?
Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role.
Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage.
This organisation is proud to be a Disability Confident Employer. You will have the opportunity to contact them to discuss any adjustments you might need in order to be successful in this role.
No agencies please.
