Tenant Engagement and Scrutiny Officer
Location: Birmingham, B15 1LZ - Hybrid
Salary: £35,330 per annum
Hours: 35 per week
Contract: Permanent
This organisation's tenants rely on them and their services. Their voice, experience and concerns must sit at the heart of the work the organisation does to design, deliver and evaluate their services. The Tenant Scrutiny team proudly lead the way in supporting this critical work by understanding tenant demographics, driving the involvement of the tenants and collecting tenant feedback to scrutinise the performance of the services provided.
Join our client as a Tenant Engagement & Scrutiny Officer where you will drive a range of tenant engagement opportunities, identify trends and negotiate realistic improvements to services - a brilliant opportunity to have a real impact on services, policies and decision marking!
In this impactful role, you'll support a range of projects that positively impact tenants. Utilising your brilliant engagement and rapport building skills, you'll engage with a diverse range of tenants through consultation activities, including the My Voice programme, focus groups, surveys and home-to-home visits, to scrutinise the performance of the services provided. Being naturally curious, you'll adopt an inquisitive approach that enables you to thoroughly explore and critically interpret performance data to improve services. Using your excellent communication skills, you'll appropriately challenge existing practices through business stakeholders and write reports for wider business consideration.
In return, our client offers you a supportive and collaborative environment where you're empowered to enhance tenant experience!
The ideal candidate? Our client is looking for a self-led person with a genuine enthusiasm and commitment to delivering tenant led service improvements. Your application will also demonstrate:
- Previous experience of tenant engagement OR a strong understanding of the Social Housing sector, consumer standards and regulations.
- Previous experience of driving service improvements.
- Previous experience of analysing data, writing reports and presenting information to different audiences, OR a strong interest in developing data analysis and reporting skills with the ability to present.
- You're a dynamic thinker, who thrives under pressure and has the ability to manage a large and varied workload with competing priorities and deadlines.
As an organisation our client values collaboration with their tenants, so you can expect a balance of working from the office and meeting tenants in the community (3 days per week) and working from home (2 days per week). Please be aware, you must be willing and able to travel across the organisation's portfolio (West & East Midlands) to meet with tenants in locations that are inaccessible via public transport.
About the Employer: This housing assoication is team working together for their tenants. They welcome people from every walk of life, at every stage of their career. They expect a lot from their people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career within this organisation, or use your experience to move on, they are here to develop your potential.
Closing Date: 2nd March 2025
Assessment Process:
1st stage – Initial Teams call – Friday 7th March 25
2nd stage – Interview/Assessment on site – Thursday 13th March 25
Interested?
Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role.
Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage.
This organisation is proud to be a Disability Confident Employer.
No agencies please.
