Operations Manager - Retirement Living
City: Birmingham, B15 1LZ
Salary: £60,606 per annum
Hours: 35 per week
Contract: Permanent
Are you a passionate leader with experience in housing management and a commitment to improving the lives of older people? If so, this housing association wants you to join them as an Operations Manager - Retirement Living and lead the delivery of a high-quality housing management services that meets the needs and aspirations of this organisation's Retirement Living customers. You will oversee the proactive management of buildings and estates while adopting a landlord-first ethos to address wider housing management issues.
Responsibilities include, but aren't limited to:
- Leading a team of Regional Managers and a Specialist Accommodation Manager to deliver excellent housing management services that are responsive to the needs of customers.
- Ensuring that tenant voice influence the services that this organiastion delivers and how they deliver them, with a focus on driving positive tenant satisfaction.
- Ensuring effective housing management policies and procedures that support tenants facing tenancy-related challenges.
- Overseeing high-quality estate and communal services and building strong relationships with contractors to ensure that buildings remain safe.
- Managing budgets, service charges, and financial performance for your schemes.
- Developing strategies to create balanced, sustainable communities.
- Identifying and mitigating business risks while ensuring compliance with regulatory standards.
- Handling complex tenancy issues, customer complaints, and MP/Councillor enquiries.
What are they looking for? To be successful in this role, you'll have:
- Level 4 Housing Management qualification (or willingness to work towards one).
- Significant experience in leading services for older people or housing management.
- Strong financial acumen, including budget management and procurement.
- Knowledge of housing law, safeguarding, and service delivery best practices.
- Exceptional leadership, decision-making, and problem-solving skills.
Colleagues at this organisation deliver services from the location that they are best delivered on any given day. This means that you should expect to work from an office site as a minimum 3 days week (on average).
About the Employer: This housing assoication is team working together for their tenants. They welcome people from every walk of life, at every stage of their career. They expect a lot from their people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career within this organisation, or use your experience to move on, they are here to develop your potential.
Applications close at midnight on Monday 3rd March 2025.
Assessments are currently scheduled to take place on Tuesday 11th March 2025.
Interested?
Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role.
Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage.
This organisation is proud to be a Disability Confident Employer.
No agencies please.
