Head of Localities
Location: Birmingham, B15 1LZ
Salary: £79,228 per annum
Hours: 35 per week
Contract: Permanent
Our client is committed to building thriving communities and delivering services that make a real difference. They are seeking a dynamic and strategic Head of Localities to lead their place-based working approach, ensuring seamless collaboration across teams, external partnerships, and tenant engagement initiatives.
You'll lead the development and delivery of locality management strategies that bring together housing, asset management, repairs & maintenance, and environmental services, to transform how the organisation works, to deliver quality services with a local impact. Your leadership will ensure the organisation remains responsive to tenant needs, deliver safe and sustainable communities, and foster strong partnerships to tackle key social challenges that affect the tenants and communities in which they live, such as anti-social behaviour, crime, and the cost of living.
Responsibilities will include, but aren't limited to:
- Drive place-based strategies, ensuring a preventative approach to service delivery with a focus on achieving positive tenant and business outcomes.
- Empower and lead a high-performing team, fostering a culture of trust, collaboration, and innovation.
- Champion tenant engagement, using insights and influence to shape service delivery, inform strategic decisions, and ensure tenant priorities are at the heart of the organisation's work.
- Strengthen partnerships with local authorities, voluntary organisations, and statutory agencies to enhance community resilience.
- Enhance compliance with regulatory Consumer Standards and oversee effective risk management.
- Enhance communication and visibility within local communities through tailored engagement initiatives and neighbourhood events.
- Embed continuous improvement, ensuring data-driven decision-making and targeted service reviews to enhance tenant experiences.
What're the organisation looking for? To be considered for this role, your application will showcase:
- A Level 5 Housing Management Qualification (or willingness to work towards) and evidence of ongoing professional development.
- Expertise in delivering place-based activities i.e., regeneration, community capacity building/ engagement.
- A specific example of your previous experience in delivering a project/ change initiative to address locality related issues, that has delivered tangible outcomes.
- Strong experience in stakeholder engagement, including internal colleagues and a range of external partners/ agencies (e.g. elected members, statutory and voluntary organisations, local authorities etc.)
This role requires flexibility, with occasional evening and weekend work, and you will as part of a rota for out-of-hours incidents. The organisation's colleagues deliver services from the location that they are best delivered on any given day. This means that you should expect to work from one of the organisation's sites as a minimum 3 days week (on average).
Who is the organisation? They are one team working together for their tenants. They welcome people from every walk of life, at every stage of their career. The organisation expects a lot from their people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with our client, or use your experience to move on, they are here to develop your potential.
Applications close at midnight Sunday 16th February 2025.
Interested?
Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role. Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage.
The organisation is proud to be a Disability Confident Employer.
No agencies please.
