Operations Manager - Tenancy Services
City: Birmingham, B15 1LZ
Salary: £65,528 per annum
Hours: 35 per week
Contract: Permanent
Do you have a passion for tenancy sustainment and compliance? Are you a strategic thinker who thrives in a fast-paced housing management environment? If so, this could be the perfect role for you! As the Operations Manager - Tenancy Services, you will oversee the proactive management of tenancy-related issues, ensuring compliance, sustaining tenancies, and improving customer experiences. You will lead a team of Tenancy Services Team Leaders, ensuring that service delivers timely and effective interventions.
Responsibilities include, but aren't limited to:
- Managing tenancy breaches, contractual change requests, and compliance matters including ASB, safeguarding and tenancy fraud.
- Leading the development and implementation of policies and procedures to support individuals with tenancy-related challenges.
- Driving service improvement initiatives and delivering right-first-time resolutions to improve and maintain high levels of tenant satisfaction.
- Overseeing performance, budget management, and contract procurement.
- Handling escalated customer complaints and MP/Councillor enquiries.
- Supporting business planning, risk mitigation, and regulatory compliance.
What are they looking for? To be successful in this role, you'll have:
- Level 4 Housing Management qualification (or willingness to work towards one).
- Experience managing housing related teams, setting performance standards, and driving results.
- Extensive experience in housing management, ASB case management, and tenancy sustainment.
- A strong understanding of housing law, regulatory requirements, and safeguarding policies.
- Excellent leadership, strategic planning, and stakeholder management skills.
Colleagues at this organisation deliver services from the location that they are best delivered on any given day. This means that you should expect to work from an office site as a minimum 3 days week (on average).
About the Employer: This housing assoication is team working together for their tenants. They welcome people from every walk of life, at every stage of their career. They expect a lot from their people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career within this organisation, or use your experience to move on, they are here to develop your potential.
Applications close at midnight on Monday 3rd March 2025.
Assessments are currently scheduled to take place on Tuesday 18th March 2025.
Interested?
Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role.
Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage.
This organisation is proud to be a Disability Confident Employer.
No agencies please.
