Senior Embedded Case Worker – Connection Support, Oxfordshire

We welcome applications from people of all backgrounds and are committed to increasing diversity, particularly encouraging candidates from underrepresented groups to apply.

If you’re not sure a role is right for you or feel there may be any perceived barriers to applying, please get in touch Email: recruitment@connectionsupport.org.uk

Do you want a role where you can make a real difference to people experiencing mental health challenges?

Whether it’s due to homelessness or poor mental health, the number of people experiencing a crisis is on the rise. Connection Support believes in a future where people are free from crisis. But for the times when crises do happen, we’ll be there to help every step of the way.

Does this sound like something you want to be a part of?

We are currently recruiting a Senior Embedded Case Worker to support timely discharge of patients within the Mental Health hospitals in Oxford.

About the Service

Working in partnership with Oxford Health NHS Foundation Trust, our service supports patients on mental health wards at the Warneford and Littlemore hospitals. We help people overcome practical barriers to discharge, ensuring they can return to safe, suitable accommodation and access the support they need to recover and maintain their independence.

The Impact You Will Have

As a Senior Embedded Case Worker, you will work closely with hospital teams and patients to address the practical issues that can delay discharge or increase the risk of readmission. You will provide hands-on, person-centred support, helping people prepare for life back in the community and ensuring they have the right support, resources, and living environment in place before they leave hospital.

Key responsibilities include:

• Supporting patients to maintain their accommodation and reduce the risk of homelessness.
• Helping people address practical barriers to discharge, including housing, benefits, utilities, identification, and household essentials.
• Working alongside patients, hospital staff, family members, landlords, and partner agencies to coordinate support and achieve positive outcomes.
• Supporting people to access grants, debt advice, health and wellbeing services, and other community resources.
• Assisting with resettlement tasks such as sourcing furniture, white goods, food, clothing, and other essentials.
• Referring clients to appropriate services for longer-term support following discharge.
• Maintaining accurate records and monitoring outcomes in line with service requirements.

This is a rewarding opportunity to support people at a critical point in their recovery journey. Through practical support, problem-solving, and a willingness to go the extra mile, you will help people return home safely, rebuild their independence, and reduce the likelihood of future hospital admissions.

Contract: Permanent, subject to funding

Salary: £28,541 - £30,367 per annum, dependent on experience

Hours: 37.5 hours per week, Monday – Friday.

Closing date: Thursday 8th October

Introduction calls: Week commencing 12th October

Our recruitment process includes a short introductory call with shortlisted candidates prior to interview. This is a chance for us to learn more about your interest in the role and for you to find out more about the opportunity.

Interview Dates: Monday 19th October

About you

We're looking for someone who is compassionate, resourceful, and committed to helping people achieve positive outcomes. You will enjoy working directly with people, building trusting relationships, and finding practical solutions to the challenges they face.

You'll bring:

• Experience of working with people experiencing mental health challenges, homelessness, housing issues, or other complex support needs.
• The ability to build positive relationships and work in a person-centred, strengths-based way.
• A practical and proactive approach to problem-solving, with a willingness to get involved and support people with a wide range of issues.
• Experience of supporting people to access services, benefits, housing, or other community resources.
• Good organisational skills and the ability to manage a varied workload in a busy environment.
• Experience of maintaining accurate records and using IT systems, including Microsoft Office applications.

Whether your experience comes from professional or lived experience, if you're passionate about supporting people to overcome challenges and regain their independence, we'd love to hear from you.

A full UK driving licence and access to a vehicle are essential, as the role involves travel across Oxfordshire.

What we offer in return

We have been named one of the UK’s top 10 charities to work for by Best Companies and offer a generous benefits package, including:

• 30 days’ annual leave (pro rata for part time) plus bank holidays
• Occupational sick pay
• Health-related benefits
• Eco travel incentives
• Retail discounts and more
• Ongoing learning and development opportunities
• A supportive and inclusive working environment

Equality, Diversity and Inclusion

Connection Support is committed to equality of opportunity and to creating a fair and inclusive environment where everyone feels valued and respected.

We welcome applications from people of all backgrounds and strongly encourage candidates from underrepresented groups and those with lived experience to apply.

If you require any adjustments or additional support at any stage of the recruitment process, please don’t hesitate to get in touch, we are happy to discuss your requirements.