Scheme Assistant – Amplius

Join Amplius as a part-time Scheme Assistant and play a key role in supporting our older person’s housing schemes. You’ll be the friendly, visible face for residents, helping with enquiries, monitoring services, and ensuring homes are safe and well‑managed.

Salary: £13,288.60 (FTE £25,353.25) plus optional car allowance of £2,750.28 per year

Contract: Permanent, part time

Location: Based across 4 schemes in the Grimsby area (Lincolnshire). Travel between sites will be required.

Your week: 19 hours - Monday & Friday 5 hours, Tuesday Wednesday & Thursday 3 hours

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

• Build positive relationships with Customers, providing a friendly and visible presence at older persons’ schemes and acting as a local point of contact.
• Regularly visit and inspect schemes, identifying and reporting maintenance, health and safety and management issues, and working with colleagues and contractors to resolve them.
• Carry out welfare checks by phone and in person, identifying safeguarding concerns and signposting or referring Customers to appropriate support.
• Complete essential compliance checks, including fire and smoke alarm testing, Lifeline equipment checks, water system flushing, estate inspections and meter readings, keeping accurate records.
• Support with tenancy and estate management activities, including anti-social behaviour, property viewings, sign-ups, access to schemes and helping new Customers settle in.
• Manage day-to-day scheme requirements such as keys and fobs, attend relevant meetings and training, and follow health and safety, confidentiality and data protection requirements.

What we’re looking for

• A good standard of literacy and numeracy, with a Level 3 QCF housing management qualification (or willingness to work towards this.)
• Experience of involving customers in shaping services, responding to their views and providing excellent customer care.
• An understanding of health and safety, housing, care and support needs of older people.
• Excellent communication skills, with the ability to maintain accurate records and deal professionally with a range of situations.
• Ability to work independently using your own initiative, while also working positively with colleagues and across teams.
• Confident using digital devices, ICT software and systems, with strong organisational skills and a flexible, proactive ‘can do’ approach.

Important – Enhanced DBS clearance, a full UK driving licence and right to work in the UK are all essential requirements. We do not provide sponsorship.

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 6 October

Interviews on Teams: 12 October

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.