Line Management: None

About Happy Days UK

Happy Days UK is a charity working with people experiencing homelessness, addiction, poverty and complex needs across Calderdale.

We take a trauma-informed, person-centred and harm-reduction approach, recognising that people may face multiple and overlapping barriers to stability and independence.

Role Purpose

The Property & Housing Coordinator will support the effective day-to-day management and maintenance of Happy Days’ residential properties.

The role will coordinate property inspections, repairs, maintenance, contractors and property-related administration, ensuring issues are identified, reported, progressed and recorded appropriately.

The postholder will work closely with the Housing and Health & Safety teams and will act as a key day-to-day contact for IronOak Homes and Calderdale Council (CMBC) on routine property and housing-related queries.

The role will also support the effective management of void properties, with a particular focus on forward planning and minimising void periods.

Essential

• Experience in property, housing, facilities, maintenance, administration or a similar environment, or transferable experience and willingness to learn.
• Ability to take a proactive approach, anticipate property and maintenance requirements and follow actions through to completion
• Highly organised and methodical, with excellent attention to detail.
• Strong commitment to following processes and ensuring actions are completed.
• Good IT skills and confidence using electronic systems and Microsoft Office.
• Ability to manage multiple tasks and deadlines.
• Good communication and relationship-building skills.
• Ability to work independently, use initiative and recognise when issues need to be escalated.
• Ability to work across multiple sites.
• Ability to work professionally and respectfully with people experiencing complex needs.
• Full UK driving licence and access to a vehicle or ability to travel effectively between sites.

Desirable

• Experience of property inspections, repairs or maintenance coordination.
• Experience working with contractors.
• Knowledge of property or Health & Safety compliance.
• Experience within supported housing, homelessness or residential accommodation.
• Experience using property, housing, compliance or maintenance systems.
• Relevant property, housing, facilities or Health & Safety training.

Property Inspections & Maintenance

• Coordinate scheduled inspections of flats, bedsits, communal areas and other accommodation.
• Work with Housing Officers to ensure inspections are completed within the required timescales.
• Monitor actions arising from inspections and ensure repairs, maintenance issues or other concerns are appropriately recorded and progressed.
• Identify and report property and Health & Safety concerns to the appropriate manager.
• Manage the property maintenance log within CDP, ensuring repairs and actions are recorded, progressed and closed when completed
• Book and coordinate contractors and arrange access to properties.
• Monitor outstanding works, follow up delays and ensure completed works are recorded.
• Support the coordination of planned maintenance, repairs and refurbishment works across Happy Days properties.
• Carry out key audits and maintain appropriate property records.

IronOak Homes & CMBC Liaison

• Act as a day-to-day contact for routine property-related queries from IronOak Homes and CMBC.
• Respond to requests for information such as occupancy, tenancy dates, property details, repairs and maintenance updates.
• Obtain and provide requested documents certificates, and property information.
• Follow up outstanding requests and maintain clear records.
• Refer queries relating to individual residents or detailed tenancy matters to the relevant Housing Officer.
• Liaise with IronOak Homes regarding property repairs, maintenance, access and planned works.
• Provide or obtain information required for routine reporting and monitoring, including running existing reports where requested.
• Escalate complex or unresolved matters to the Head of Housing Services or relevant manager.

Void Management

• Work proactively with Housing Officers to identify upcoming vacancies and plan works in advance.
• Arrange contractors and required maintenance as early as possible to minimise void periods.
• Coordinate repairs, cleaning, maintenance and other works required to prepare properties for re-let.
• Plan works efficiently and coordinate multiple contractors where possible.
• Monitor progress and promptly chase outstanding works or delays.
• Support the timely preparation of properties for new residents.
• Keep relevant staff informed of progress and any issues affecting the expected turnaround.

Compliance Support

• Support the Health & Safety Manager with the administration and coordination of property compliance requirements.
• Monitor upcoming inspection, servicing and testing dates and arrange contractors where required.
• Obtain and record relevant certificates and documentation.
• Maintain accurate compliance information within CDP, BrightSafe and other relevant systems.
• Report overdue items, gaps or concerns to the Health & Safety Manager.

Finance & Administration

• Provide property and occupancy information to the Finance team when required.
• Assist with EHB queries, including tenancy, occupancy and relevant dates.
• Assist with council tax queries relating to occupancy, tenancy dates and void periods.
• Maintain accurate property records and provide information to Housing, Finance, Health & Safety and external partners as required.

General Responsibilities

• Work effectively across Happy Days sites and accommodation.
• Plan and prioritise workload across inspections, repairs, contractors, voids and administration.
• Communicate professionally with residents, colleagues, contractors and partner organisations.
• Work in a trauma-informed and person-centred manner when dealing with residents.
• Follow Happy Days policies, procedures and financial processes.
• Participate in supervision, mandatory training and relevant professional development.
• Maintain confidentiality and undertake other reasonable duties consistent with the role.

Pre-Employment Checks

Appointment will be subject to:

• Satisfactory references.
• Right to work in the UK.
• Appropriate DBS clearance, where required for the duties of the role.
• Evidence of a full UK driving licence and appropriate business insurance where required.
• Satisfactory completion of all other pre-employment checks required by Happy Days UK.

Safeguarding

Happy Days UK is committed to safeguarding and promoting the welfare of adults who may be at risk. All staff are expected to understand and follow the organisation’s safeguarding policies and procedures and contribute to creating a safe, respectful and inclusive environment.