Learn more – Embassy, Castlefield

JOB DESCRIPTION
Weekend Concierge
Job title:

Weekend Concierge (Male)

Responsible to:

Head of Operations

Hours:

14 hours per week, Saturday and Sunday on a rota with shift patterns of
8am-4pm and 1pm-9pm (including a 1 hour unpaid lunch per shift).
Employees will receive their rota at least one month in advance wherever
reasonably practical. Additional paid hours may be offered to cover annual
leave, absence, or increased service needs, although these cannot be
guaranteed.

Location:

Embassy Village, 1 Little Swan Lane, Manchester, M15 4NF.

Salary:

£10,800 per annum, based on 14 hours per week. (Full-time equivalent
£27,000 per annum based on 35 hours per week)

Contract Type:

Permanent

Benefits:

Competitive – Annual leave entitlement will be 98 hours per year, inclusive
of bank holidays, pro-rated for 14 hours per week, in line with UK statutory
holiday entitlement and Embassy’s annual leave policy; auto-enrolment
pension scheme.

Occupational Requirements:
This role has two occupational requirements under Schedule 9 of the Equality Act 2010:
1. The postholder must be male. This is because the role involves lone working within a male
residential setting and supporting male residents in circumstances where privacy, dignity,
safeguarding and operational effectiveness require a male worker. Embassy considers this
to be a proportionate means of achieving a legitimate aim.
2. The postholder must also be an active and practising Christian who is committed to
Embassy's Christian beliefs and assent to Embassy’s Statement of Faith.
Embassy will keep the application of these occupational requirements under review to ensure they
remain necessary and proportionate.
About Embassy:
Embassy is a Greater Manchester-based Christian charity that helps people break the cycle of
homelessness by providing a home, skills training and wraparound support. We are dedicated to
providing comprehensive, good quality housing.
Our approach is to reintegrate people back into society by helping them to find work and a home
of their own, reducing the pressure on local councils. We build our residents’ confidence and give
them the life skills to be independent.

The Weekend Concierge will work in Embassy Village which is our new community of 41 high
quality homes in Manchester with a village hall and green space for sports, socialising and growing
plants.
Brief Role Description:
The Weekend Concierge plays a pivotal role in Embassy’s mission, by providing a weekend
presence at Embassy Village, Manchester making sure our residents are well and our buildings
are secure.
The Weekend Concierge will help ensure the safety of residents and the security of the buildings
by being an on-site presence over the weekend. They will supervise people entering and exiting
the site, monitor CCTV, conduct site and building checks, engage with Embassy Village
residents, encourage residents to follow the code of conduct and adhere to their Licence
Agreement for the safety of the site and maintain a security log. See key responsibilities below.
The role will enable vulnerable residents to interact with a consistent and reliable team member if
needed, whilst also giving peace of mind that a member of staff is always onsite for check-ins and
emergencies. With a commitment to compassion and equality, the role holder ensures the
wellbeing of residents and volunteers, reporting incidents and all interactions.
Evangelism and discipleship are central to our mission at Embassy and, as such, this role requires
the role holder to be a practicing Christian. All staff should therefore be able to share their testimony
and faith with residents. Previous experience working with vulnerable adults, a lived-out Christian
faith and flexibility are the key attributes for success in this role.
Key Responsibilities:
1. To keep the Embassy Village site safe and secure by:
• Monitoring CCTV cameras and entry points
• Supervise residents entering and exiting the site
• Controlling access to the site from non-residents
• Performing regular patrols of the entire site
• Responding to emergency situations including fire alarms, faulty systems etc.
2. To keep the Embassy residents feeling safe and secure by:
• Responding to residents’ concerns regarding their apartments
• Listening to residents when they are in distress
• Assisting residents with basic requests
• Dealing quickly and appropriately with an emergency and contact the on-call support
where necessary
• Encourage residents to follow code of conduct and adhere to their Licence
Agreements for the safety of the site and fellow residents
3. Upkeep of the Embassy site by:
• Conduct site and building checks
• Following cleaning rota(s) requirements
• Keeping the Embassy Village site rubbish free
• Performing basic maintenance requests as required

4. Administration:
• Log all interactions with residents
• Log repair requests
• Complete all compliance documents in a timely manner
5. Treat residents with respect and compassion; use reasonable efforts to establish good
relationships with residents. While we hope that residents will be interested in a relationship
with Jesus, you must deliver the same quality of support and care to all residents regardless
of which faith or no faith.
6. Ensure the well-being and safety of all residents and volunteers by following documented
procedures and acting in accordance with the training provided.
7. Reporting all incidents, complaints, safeguarding issues, procedural failures, practical
problems, breakages and faulty equipment to your line manager or their ‘stand-in’ by the end
of the shift.
8. Complete shift and session reports for each session and significant interaction with residents
at the end of your shift.
9. Perform administrative tasks commensurate with the role.
10. Attend training commensurate with the role as requested by management.
11. Comply with all relevant data protection legislation and/or any Embassy policy regarding data
protection when processing personal data in the course of employment, including personal
data relating to any employee, guest or agent of Embassy.
12. Perform other duties commensurate with the role as laid out by management.
Knowledge, Skills & Abilities
Essential:
• IT literate
• Ability to work well independently
• Ability to communicate clearly verbally and through written format (dictation tools available)
• Good time management – including punctuality and attendance
• Excellent listening skills and ability to empathise with others
• Knowledge of the Bible and ability to pray scripture-based prayers
• Previous experience working with vulnerable adults and knowledge of Safeguarding
• Good work ethic with the ability to work flexibly
Desirable:
• Good working knowledge of Office 365 applications
• Previous experience leading bible studies/prayer groups
• A full driving licence (with no more than 3 penalty points) and comfortable to drive a minibus
Please note, the appointment will be subject to:
a. A satisfactory Enhanced Disclosure & Debarring Service (DBS) disclosure
b. Satisfactory references
c. Evidence of Right to Work in the UK
d. Satisfactory completion of a 6-month probationary period
e. Meeting of the two Genuine Occupational Requirement criteria
1. to be male
2. to be a practising Christian who must be committed to Embassy's Christian beliefs
and assent to Embassy’s Statement of Faith.