Casual Support Worker – O’Hanlon House – Homeless Oxfordshire, Oxford

JOB DESCRIPTION
Job Title:

Casual Support Worker (Day & Night)

Hours:

Zero Hours

Accountable to:

Team Leader

Remuneration:
Per annum

Location:

£14.06
£13.16

Status:

Responsible for:

O’Hanlon House

About Us:
We are an open door for people experiencing homelessness whose lives have been shaped by trauma;
providing safety, stability and support when it is needed most. We deliver this support across the Oxfordshire
by providing a range of accommodation with access to high quality support, offering a safe and welcoming
space for people to take control of their own lives.

Main Purpose Of Job:
This role is responsible for delivering a safe and supportive service to all residents living at O’Hanlon House
during the night. The post holder needs to work alongside the day and night teams to ensure the effective
delivery of high quality care, support and housing management according to Homeless Oxfordshire Policies and
Procedures.

Main Areas Of Responsibility:
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Ensure the effective delivery of high quality care, support and housing management according to Homeless
Oxfordshire policies and procedures.
To be a supportive and effective part of the team working as part of a rota including nights and weekends.
Maintain positive relationships with clients, relatives, carers, professionals, commissioners, contractors and
the local community.
Maintain a safe, clean and welcoming environment.
To support and encourage clients to care for themselves and develop independent living skills.
To assess and manage risk for individuals and in the service, making use of emergency services as required.
Report any safeguarding concerns without delay in line with the charity’s policie and procedures.
Comply with the charity’s health and safety standards.
Manage challenging situations in line with procedures and to ensure the safety of yourself and others.
Actively ensure security of the building through regular checks and monitoring of CCTV system

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To carry out designated cleaning and laundry duties (and any other housekeeping tasks).
To participate in handovers at the beginning and end of shifts, ensuring that information is properly
recorded and passed on where appropriate and relevant and in a timely fashion
Ensure that IT systems are updated as required and concise record keeping is completed promptly.
Ensure clients are aware of and support them to maximise their opportunity to be involved in Client
Participation.
To participate in the induction of and support new team members.
To undertake any other duties that can be reasonably required to meet the operational needs of Homeless
Oxfordshire.
To undertake such other duties, training and/or hours of work as may be reasonably required, and which
are consistent with the general level of responsibility of this position.
To ensure that Homeless Oxfordshire’s Equal Opportunities Policies are complied with and
promoted in carrying out duties of the post.

Safeguarding Statement:
Homeless Oxfordshire is committed to safeguarding and promoting the welfare of all adults, children and young
people who are at risk of harm and that come into contact with our services. We believe that all adults, children
and young people have an equal right to protection from abuse, regardless of their age, race, religion, ability,
gender, language, background or sexual identity and consider the wellbeing of the vulnerable adult, child or
young person is paramount. As a result, we have a robust safeguarding policy to ensure everyone is treated
fairly and a whistleblowing policy to enable people raise any concerns confidentially.
We expect everyone (staff, trustees, associates, volunteers and anyone working on behalf of the Company) to
share this commitment and read, understand and adhere to this policy and related procedures.

Equal Opportunities
We employ people on the basis of their abilities. We strive to attract and develop talent that is representative
of our clients and all sections of the society, and do not discriminate based on of age, faith, disability, race,
gender, sexuality and socio-economic, regional or cultural background.
If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us
know.

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Job Description
Person Specification:

Factors

Essential

Recruitment
Selection
Method

Desirable

(Application,
Interview,
Assessment)

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Knowledge,
Experience,
Qualifications,
Professional
Memberships &
Training

Communication,
Engagement &
Relationships

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An understanding working with
people who have faced multiple
disadvantages

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Focused on the views and needs of
clients and other stakeholders and
ensures that individual focus is at the
core of service provision

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Modifies own style and approach in
order to achieve goals and
effectiveness
Displays self-awareness and integrity
in all relationships
Ability to make quick and effective
decisions

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Experience of working
with people with
mental health, drug
or alcohol needs.
Knowledge and
understanding of
trauma.
Experience of working
in a hostel, or similar,
environment ,
Experience,
Qualifications,
Professional
Memberships &
Training

Communication,
Engagement &
Relationships

A, I

A, I

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Team Skills

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Ability to deal with challenging
behaviour
Thrives on working with others: is
motivated by working closely with
other people, building and managing
relationships and meeting new
people
Thrives in a fast-pace environment,
with a 'can do' attitude
Self-motivated and open: reflects on

Team Skills

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Job Description

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Standards &
Compliance

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self, willing to be open and honest
about self-reflection and seeks
personal improvement
Ability to work across the whole
organisation with other services and
departments as appropriate

Ability to complete and read a risk
assessment
Knowledge of voluntary and statutory
services available to people
experiencing homelessness and
vulnerable adults
Able to operate competently
regarding managing data and
information in accordance with the
Data Protection Act (DPA) (2018) and
the General Data Protection
regulations (GDPR).

This post is part of Oxfordshire’s Homeless Alliance. Its members are people with lived experience of homelessness, service providers,
and local authorities. The Alliance has come together to end rough sleeping and improve services so that they make a positive
difference to the lives of people who are homeless and at risk of homelessness in Oxfordshire. The job description is a broad reflection
of current duties and it is not exhaustive. It will be reviewed regularly to reflect priorities and developments as the need arises.

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