Day Concierge

Working hours: 21 hours per week on average over two week period

Interview Date: To be confirmed

Thorndale Family Centre has 38 self- contained Family Units across two programmes of care, with a maximum capacity of 125 persons. The role of Concierge will provide assistance with Housing Management functions in our Life- house Services and will often be the first point of contact for everyone accessing our Life-house. The role of Concierge (Receptionist) is also pivotal in ensuring our vision for high quality, outcome focused support services is delivered.

Key Responsibilities:

The successful candidate will manage front of house services to clients and will deal with telephone calls and external visitors to the Centre. The Concierge (Receptionist) will manage enquiries relating to available accommodation and facilitating access to emergency accommodation if required, in addition to assisting with logging and reporting maintenance work including emergency out of hour’s repairs.

The successful candidate(s) will be able to demonstrate:

• Excellent customer service and people management skills with ability to provide efficient front of house service
• Two or more GCSE’s including English and Maths or equivalent
• Knowledge of legislation relating to Health and Safety and safeguarding of service users and staff
• Excellent planning, organising and time management skills, proficient in a range of IT packages

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references, proof of right to work in the UK and Access NI check

For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship. 

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.