Role Title:	Concierge Officer (zero hours) – CAYSH Enterprise CIC
Reporting To:	Concierge Supervisors
Role Purpose: Why the role exists and its contribution	• To provide safeguarding and security services to resident service users, including young people and vulnerable adults. • To work flexibly, providing ad-hoc cover for established staff who work mainly at night (weekdays and weekends) in a service that operates 365 days per year / 24 hours per day.

Key Responsibilities

Key Elements

1. Main duties

• Safeguarding service users and residents, ensuring their accommodation is safe and secure, by monitoring access to buildings, patrolling buildings and monitoring CCTV cameras.
• Identify safeguarding risks and concerns and take appropriate action, which may include contacting and liaising with emergency services and managers.
• Work from services where high needs residents are accommodated, including residents with mental health needs, complex needs, challenging and anti-social behaviour (lone working required).
• Produce detailed written reports, documenting the events of each shift.
• Carry out health and safety checks and take action to address or report concerns.
• Occasionally provide a static concierge service (often lone working) at a specified service.
• Provide a roving service, which involves visiting residents at various locations to check their safety and security. (An additional allowance is payable to drivers of the Concierge car).
• Participate in training and development activities, as directed by the Concierge Supervisor, Concierge Director or HR Manager.
• Promote the CAYSH Equality, Diversity and Inclusion policy and incorporating the policy in all areas of the Concierge role.
• Ensuring confidentiality and other CAYSH policy and procedure is adhered to.


Key information
• Staff must wear the uniform provided and commit to arrive at work promptly for each shift. • Bank / zero hours staff must be willing to cover shifts at short notice.


	Person Specification - Concierge Officer (zero hours)
	Skills, qualifications & experience Essential (E) and desirable (D) selection criteria
1.	A non-judgmental approach towards service users from a variety of backgrounds, abilities and cultures.	E
2.	Knowledge of the needs vulnerable people face, which may include: mental and physical ill health issues, challenging behaviour, sexualised behaviour; drug and alcohol abuse; anti-social behaviour; youth offending and young people leaving care.	E
3.	The confidence and ability to challenge inappropriate behaviour and the ability to use own initiative to make reasoned and quick decisions, within policy and procedure.	E
4.	An understanding of health & safety at work requirements and the issues likely to occur in a shared residential building.	E
5.	Able to understand and follow detailed operational procedures.	E
6.	Able to communicate well and develop positive, professional relationships with clients, young people and colleagues.	E
7.	A good standard of written English	E
8.	A good understanding and the ability to maintain professional boundaries.	E
9.	Basic IT literacy, able to use Microsoft Word and email.	E
10.	Able to lone work, without supervision and to make decisions, where necessary.	E
11.	A driver’s licence is an advantage, but not essential	D
12.	Valid Security Industry Authority (SIA) registration and licenses as a Door Supervisor and in CCTV Monitoring or willingness to qualify.	E
Personal qualities
1.	Commitment and drive are essential, as well a conscientious, professional, proactive and solution focussed approach.	E
2.	Supportive, flexible and responsible approach. Able to embrace change and work within a team.	E
3.	Highly resilient, able to deal with challenging behaviour without taking personally.	E

Concierge Officer (zero hours) – CAYSH Enterprise CIC

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