Case Worker (TASS) – Connection Support, Bedfordshire

We welcome applications from people of all backgrounds and are committed to increasing diversity, particularly encouraging candidates from underrepresented groups to apply.

If you’re not sure a role is right for you or feel there may be any perceived barriers to applying, please get in touch, we’d love to have a conversation with you.

Email: recruitment@connectionsupport.org.uk

Are you passionate about helping people move towards independence and a place they can call home?

Whether it’s due to homelessness or poor mental health, the number of people experiencing a crisis is on the rise. Connection Support believes in a future where people are free from crisis. But for the times when crises do happen, we’ll be there to help every step of the way.

Does this sound like something you want to be a part of?

We are currently recruiting a Case Worker to join our Temporary Accommodation Support Service (TASS) in Bedford.

About the Service

Our Temporary Accommodation Support Service (TASS) supports individuals and families living in temporary accommodation who require additional support to sustain their accommodation and move towards settled housing. Working closely with Bedford Borough Council and partner agencies, we provide person-centred support that helps people build confidence, develop independent living skills, improve financial resilience, and prepare for long-term housing stability.

The Impact You Will Have

As a Case Worker, you will support individuals and families living in temporary accommodation to build confidence, increase independence, and prepare for a successful move into settled housing. Working in a strengths-based and person-centred way, you will help people address barriers identified within their Personal Housing Plan (PHP), access services, and develop the skills needed to sustain accommodation and achieve their goals.

Key responsibilities include:

• Supporting households to sustain temporary accommodation and prepare for move-on into settled housing.
• Helping people develop independent living skills, financial resilience, and tenancy readiness.
• Working alongside Bedford Borough Council to deliver support aligned with Personal Housing Plans.
• Supporting individuals and families to access housing, benefits, health, wellbeing, employment, education, and community services.
• Working collaboratively with housing providers and partner agencies to coordinate support and achieve positive outcomes.
• Providing resettlement support to help households establish and sustain their new accommodation following move-on.

This is a rewarding opportunity to support people at a significant point in their lives. Through practical support, encouragement, and advocacy, you will help individuals and families build stability, achieve greater independence, and move towards a place they can call home.

Contract: Permanent

Hours: 22.5 hours per week

Location: Supporting households across Bedford Borough and out-of-area temporary accommodation placements. Office base in Bedford.

Salary: £27,418 - £27,701 per annum, pro rata (please note the salary advertised is the full time equivalent.

Closing Date: Friday 6th November

As part of our recruitment process, we invite selected candidates to a short introductory call. We believe this helps candidates better understand the role, ask any questions, and feel more prepared if invited to interview.

Interviews: Tuesday 10th and Wednesday 11th November

Please note we reserve the right to close this advert early.

About You

We're looking for someone who is passionate about helping people achieve positive change. You'll be able to build trusting relationships, work in a strengths-based and person-centred way, and support individuals and families to overcome barriers and achieve their goals.

You'll bring:

• Experience of supporting people facing housing challenges, homelessness, or other complex life circumstances.
• Experience of supporting people to access accommodation, develop independent living skills, and successfully move on to settled housing.
• The ability to proactively explore housing options with individuals and families, supporting them to take positive steps towards independence.
• The ability to build positive, professional relationships and support people to achieve greater independence.
• Strong communication and partnership-working skills.
• Experience of maintaining accurate records and support plans.
• Basic IT skills, including the use of Microsoft Office applications.
• A full UK driving licence and access to a vehicle, as the role involves supporting households across Bedford Borough and at out-of-area placements.

We welcome applications from people with lived experience and recognise the valuable insight this can bring to our services. If you're passionate about helping people move towards independence and a place they can call home, we'd love to hear from you.

As part of the application process, you will be asked a number of questions relating to the essential requirements of the role. If you answer "No" to any of these questions, you may receive a regret email. If you believe this has happened in error, please contact us at recruitment@connectionsupport.org.uk and we will be happy to review your application.

What we offer in return

We have been named one of the UK’s top 10 charities to work for by Best Companies and offer a generous benefits package, including:

• 30 days’ annual leave (pro rata for part time) plus bank holidays
• Occupational sick pay
• Health-related benefits
• Eco travel incentives
• Retail discounts and more
• Ongoing learning and development opportunities
• A supportive and inclusive working environment

If you require any adjustments or additional support at any stage of the recruitment process, please don’t hesitate to get in touch, we are happy to discuss your requirements.

Connection Support is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.