Housing Support Officer

A M IC U S T R U ST L IM IT E D
Job Description – Housing Support Officer
Our Mission is to support homeless people by providing accommodation and
equipping them with the skills and knowledge for sustainable independent living.
Our Vision is to be the provider of choice for residents, staff and stakeholders.
Our Values are: The resident, and their journey, is the focus in everything we do; train
and support staff to provide a high-quality service; a cost effective and efficient
organisation within the supported housing sector; and provide a consistent approach
by following clear policies and procedures.
Our Behaviours are Accountability; Honesty; Transparency; Inclusiveness;
Collaboration; Compassion; and Respectfulness.
Summary of the role:

Job title: Housing Support Officer
Department: Operations
Location: Subject to the Project
Duties: To support the Residents and
assist the Area Team Manager in ensuring
that our housing services are adequately
managed, the accommodation is secure
and the Health and Safety standards are
maintained.
Reporting Line: Area Team Leader
Responsible for: no staff reports
Hours: 37 hours a week, Monday to
Friday (with a 36-minute break) on a rota
basis, alternating between 8am to 4pm
and 10am to 6pm. There is no weekend
working; however, you are required to be
on call Tuesday-Tuesday on a rota basis.
Break times are unpaid and in line with
Working Time Regulations 1998.
Salary: £26,677.16

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A M IC U S T R U ST L IM IT E D
Transport: Must have use of a vehicle;
full clean UK driving licence (max. three
penalty points), vehicle insured for
business use.
Other Benefits: 25 days holidays a year,
plus bank holidays (maximum of 5 days
can be carried into the next holiday year),
EAP system including an online GP and
Blue Light cards.
Overview
A challenging but rewarding role which requires a calm, considerate and nonjudgemental approach to others. Key to the job is the ability to build trusting
relationships with vulnerable people. The job is at the forefront of the organisation’s
mission.
As Housing Support Officer, you will be directly supporting our residents from
application to resettlement and ensure that licenses are maintained throughout. To
ensure the organisations accommodation is managed to a high standard and are safe
and secure.
Operational activities across a defined group of accommodations. Including
safeguarding or residents and staff, ensuring that key works are done with residents
and supporting the Area Team Leader with daily tasks.
Key Responsibilities in this role:

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Interviewing potential residents,
assessing their needs and
suitability for accommodation.
Assessing risks and ensuring
Residents accommodation is safe
and secure.
Developing and maintaining
working relationships with
Residents whilst maintaining
professional boundaries.
Conducting weekly key works
(support meetings) with
Residents.

A M IC U S T R U ST L IM IT E D
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Advising Residents on issues such
as benefits and access to
healthcare.
Assisting with housing
applications and benefit
applications.
Resolutions of problems in regard
to the payment of housing
benefits.
Enabling Residents to carry out
practical skills such as cleaning
and cooking.
Maintaining accurate client
records, in a timely manner.

General
• Operate within Amicus Trust
Limited’s policies and
procedures.
• Ensure the maximum use of
information technology systems.
• Provide cover for other members
of the section as appropriate.
• Professional boundaries must be
respected, including the need for
strict confidentiality.
• Treat residents, colleagues,
visitors and stakeholders with
dignity, respect and fairness,
supporting the organisation’s
commitment to equality, diversity
and inclusion.
• Follow health and safety
procedures, support visitor
management processes, report
incidents or concerns promptly,
and help maintain a safe
environment.
• Handle personal and sensitive
information in line with GDPR,
data protection requirements and

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A M IC U S T R U ST L IM IT E D

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organisational confidentiality
policies.
Maintain accurate and up-to-date
records on organisational systems
and databases, ensuring
information is recorded
consistently and securely.
Complete mandatory and rolespecific training, including
safeguarding, health and safety,
GDPR, equality and diversity, and
relevant internal systems training.
Carry out any other duties
appropriate to the post, as
necessary or as requested.

A M IC U S T R U ST L IM IT E D
Person Specification – Housing Support Officer
Essential
Education

Desirable

GCSE in English and
Maths (Pass)

Selection Criteria
Certificates

Basic IT skills
Skills &
Knowledge

An ability to deal
with conflict
situations and be
skilled in deescalation or a
willingness to learn
this.

Knowledge of working Application form /
with residents who
Interview
have drug and alcohol
issues or a willingness
to develop this.
Ability to ensure that

An ability to respond Health and Safety
positively and
regulations are
calmly to
carefully monitored
unexpected events.
An ability to
communicate
clearly and
accurately in
writing, e.g. key
work notes and
other reports.
Good record
keeping
Excellent
communication
skills
Ability to prioritise
work and meet
deadlines
Ability to produce
written reports
Ability to
communicate at all

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A M IC U S T R U ST L IM IT E D
levels
Good organisational
skills and the ability
to manage and
prioritise a
demanding and
diverse workload.
Ability to work under
pressure
Experience

Personal
Qualities

Time management
Experience of
working with people
who have complex
needs or are
vulnerable.

Working with mental
health needs
Working with
homelessness

Liaising with other
providers

Working with
addiction

Used to having own
case load

Working in emergency
situations

Understanding of
First Aid
Demonstrates a
commitment to the
organisation’s
values and a focus
on the needs of
residents.

Experience of
organising activities
Able to work across a
specified area of
Amicus
accommodations.

Demonstrates
attitudes and
behaviours which
value equality,
diversity and
inclusion.

Application form /
Interview

Used to working on
own initiative

A flexible approach
to work and a
positive approach to

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Application form /
Interview

A M IC U S T R U ST L IM IT E D
team working.
Understanding and
commitment to
equal opportunities
Strong professional
boundaries
Strong
understanding of
safeguarding
Calm and
approachable
Non-judgemental
The above is not an exhaustive list of duties, and you will be expected to perform
different tasks as necessitated by your changing role within the organisation and the
overall business objectives of the organisation.
Job description approved by: ……………………………….

Date: ……………….

Employee signed: ……………………………….

Date: ……………….

Employer signed: ….…………………………….

Date: ……………….

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