Job Title: Programme and Support Coordinator
Contract: Permanent, full-time
Reporting to: Programme Manager
Location of Work: Westminster Kingsway College, 76 Vincent Square, SW1P 2PD & Hybrid Working
Hours: 40 hours per week, including very occasional weekends and evening work
Flexible Working: Due to the nature of the role, you will need to be onsite during training sessions. While there is a core requirement for being present during essential programme times, there is room for flexible working arrangements outside of these hours and outside of scheduled programme times.
Benefits
Salary and Leave
Professional Development
Well-being and Support
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Employee Assistance Programme (EAP): Through Hospitality Action, the EAP provides confidential support and resources to employees, such as counseling, legal advice, and financial planning.
About Us
Hotel School is an award-winning charity that empowers people who have experienced homelessness and other disadvantages to thrive in the hospitality industry. This dynamic 10-week programme combines theory, hands-on experience, and industry visits to provide the skills and confidence to land a job and excel in it.
Hotel School provides a welcoming, inclusive, and supportive training environment where students are given the opportunity to build their confidence to learn and grow. Our holistic approach is how we succeed in finding and sustaining long-term employment and progression, even for those who have been unemployed for over 20 years. We support our graduates as they take their first steps into work through mentoring, employer education, and progression management and support our graduates for up to one year after graduation, and sometimes longer if needed.
Hotel School operates as a Psychologically Informed Environment (PIE), meaning our training programme is tailored to address the emotional and psychological needs of the individuals we work with. Within this framework, Hotel School adopts a Trauma-Informed approach when engaging with students and graduates, acknowledging that many may have encountered complex trauma.
About the Role of Programme Coordinator
You will have the unique opportunity to make a significant impact on individuals' lives while immersing yourself in the vibrant world of hospitality. You will join a small but dynamic and passionate team committed to supporting individuals from disadvantaged backgrounds to complete our training and then guide them into sustainable employment within the hospitality industry. Your role will involve promoting and recruiting onto the programme, working closely with students, and providing individualised support to help them overcome barriers, stay motivated, and achieve their training and career goals.
About You
The successful candidate will be able to demonstrate the following:
Skills:
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Strong Communication Skills: Ability to effectively engage with diverse individuals, demonstrating active listening, empathy, and clear, respectful dialogue.
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Administrative Skills: Confident using MS Office packages, such as PowerPoint, Excel, and email, and our database INFORM.
Experience:
Key Responsibilities:
Programme Promotion:
Information and Taster Sessions:
Recruitment:
Student Assessment and Support:
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Monitor student progress and work collaboratively to offer additional support in areas such as housing, finances, mental health, and physical health as needed.
Reviews and Records Management:
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Maintain and update all required records, including learner records, course content folders, and database entries in accordance with programme requirements.
Programme Delivery:
Training Activities:
Transition to Employment:
How to Apply:
Please submit a CV (no more than two pages) and a covering letter by Friday 17th January 2025 5:30 PM The covering letter should demonstrate how you meet the above criteria.
We understand that applicants may not possess 100% of the skills and experiences outlined in the person specification. If you believe you may fit the role and would like an informal chat, please contact Zoe.
If successful, the next steps once a CV and Cover Letter have been submitted are:
Equal Opportunities:
Hotel School is committed to creating a diverse and inclusive workplace. We believe that a diverse team enhances our ability to innovate and work with our students and graduates effectively. We are an equal opportunity employer and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable laws.
We welcome and encourage applicants from all backgrounds and walks of life to apply. If you have any accessibility needs that require an alternative application or interview process, please let us know.
Enhanced DBS Check:
Due to the nature of this role and Hotel School's commitment to Safeguarding, an enhanced DBS check is required.
Start date:
March or April
