This is a fantastic opportunity to work as part of our housing management organisation that is rich in history with a thriving, vibrant, and diverse community. Delivering on behalf of our housing landlord, you will oversee the estate service ensuring the estate cleaning and grounds maintenance is carried out to a high standard that will enable our communities to thrive.
The postholder will be responsible for working together with the Estates team, contractors, SW9 operational managers, and the wider staff team. To lead an efficient and effective team within the customer services department to deliver a high-quality customer focused service in line SW9 objectives.
You will be leading a team and provide services to approximately 1,800 properties, ensuring that our services are fit for purpose and offers our residents excellent customer service.
Key Responsibilities:
· Manage Estate Service: Oversee and coordinate all estates activities, ensuring timely and cost-effective solutions.
· Team Leadership: Lead and support a team of staff and contractors, fostering a collaborative and efficient working environment.
· Budget Management: Control and monitor budgets, ensuring projects are completed within financial constraints.
· Customer Service: Maintain high levels of customer satisfaction by addressing tenant concerns and feedback promptly.
· Reporting: Prepare regular reports for senior management, highlighting performance metrics and areas for improvement.
About you:
We are seeking a highly motivated and experienced Estate Services Manager to oversee the effective management of the in-house cleaning team and external contract management for various aspects of the estate and delegation. The ideal candidate will have a strong background in estate management, excellent organisational skills, and a passion for delivering first-class service.
You will have good technical knowledge and management experience. This is a highly visible role, and the successful applicant will be able to demonstrate experience of delivering a first-class estate service.
