About the Role
We are looking for a proactive and highly organised Regional Relocation Officer to join our growing Housing Operations team.
You will coordinate relocations across an allocated region, working closely with local authorities, tenants, landlords, and internal teams to move cases from referral through to successful move-in and tenancy sustainment.
This role is ideal for someone who is confident communicating with councils and tenants, can manage multiple cases at once, and enjoys solving problems and getting things done.
Key Responsibilities
- Manage housing referrals from initial enquiry through to successful move-in.
- Build and maintain strong relationships with councils, housing teams, landlords, and referral partners.
- Identify suitable properties based on household requirements, location, affordability, and availability.
- Coordinate property offers, viewings, acceptances, and move-in arrangements.
- Communicate regularly with tenants and provide practical support throughout the relocation process.
- Work with Property, Repairs, and Compliance teams to ensure properties are ready for occupation.
- Monitor vacant properties and proactively promote available accommodation to councils and referral partners.
- Follow up referrals, offers, decisions, and outstanding actions to minimise delays and reduce void periods.
- Maintain accurate case records, trackers, and documentation.
- Identify and escalate issues that may delay a placement or affect tenant safety.
- Provide regular updates to management on referrals, placements, voids, and outstanding cases.
What We're Looking For
- Experience in housing, relocation, tenancy support, property management, or a similar role.
- Excellent written and verbal communication skills.
- Confident speaking with local authorities, tenants, landlords, and other professionals.
- Strong organisational and case-management skills.
- Ability to manage multiple cases and competing priorities.
- Excellent problem-solving skills and a proactive approach.
- Strong attention to detail and accurate record keeping.
- Comfortable using Microsoft Office, spreadsheets, email, and CRM/case-management systems.
- Professional, approachable, resilient, and able to work under pressure.
- Ability to work independently and take ownership of cases.
- Full UK driving licence and willingness to travel within the region.
