Location: Hestia House Care Home, L17 3AX
Salary: £32,000 per annum
Hours: 4 on 4 off mix of earlies, lates and weekends
Job Type: Permanent/Fixed Term
Shortlisting: TBC
Interview: TBC
Why this role would be great for you
Working in our complex care home is both highly rewarding and demanding. We support individuals who have experienced homelessness and live with complex needs, including addiction, trauma, physical health conditions, and who are sadly on the end-of-life care pathway. This is a busy service where no two days are the same, but at its core is a strong sense of compassion, teamwork, and purpose.
What your week may look like
- Maintain excellent communication with the You Matter Management team
- Conduct supervision of team members
- Attend, or in the absence of service managers, hold fortnightly team meetings
- Lead on the delivery of a forward-thinking care and support service that proactively meets the needs of the residents.
- Work with the management team to ensure that all health and safety checks are completed and that, as a service, it is fully compliant in this area.
- Be able to work in all KHLOE areas of CQQ, always be in Preparation for CQC inspections.
- Identify any training needs within the support team and address these alongside the L and D
- Lead on reflective practise or commit to the 6-month CAT training course to ensure that this can take place.
- Actively lead on managing the rota and ensuring that the service can fully operate while managing any staff absences/AL.
- Attend and prepare for weekly MDT feedback and follow up on actions
Working closely with the Support Manager, you will support them to:
- To compile and collate monthly reports on KPI’s
- To give informed opinions and make recommendations regarding support, housing and HR issues that impact the service, Service Users and staff team.
- To make recommendations to the Support Manager on the development of the service, which involves any financial commitments or alterations to service delivery
- Ensuring all health and safety and maintenance issues are raised promptly
- Being flexible and responsive to the changing needs of the service, ensuring our SHREK values run through all of the work that you do
- Promoting a supportive and inclusive culture within the service, valuing people and their diversity.
- Attend and meaningfully contribute to weekly communication meetings with the Support Manager, submitting reports on request
You will be representing You, Matter
- Attending meetings, both internal and external
- Attending stakeholder days, forums and other external events
- Develop relationships with partner agencies, referral agencies and all other stakeholders.
Your Line Management and HR responsibilities
- Support and develop the capacity and motivation of the team to deliver an innovative and high-quality support and housing service
- Line manages 4 team members.
- Collate data on the performance of the service and team and make recommendations to the Support Manager to ensure the service achieves its KPI’s
- Allocation of Service Users to support workers to ensure the residents have the most appropriate support worker assigned
- Ensure the induction of new staff to the service.
You will work with residents
- Case work on a small caseload of service users
- Encourage involvement and participation from residents in the development, running and shaping of the service.
- You will ensure the Health and Safety of your service
- Liaise with emergency services
- Always ensure the safety of yourself and others on the premises where you work
- Ensure the buildings meet legislation requirements.
Building your Team
- Develop trusting and secure working relationships with colleagues, sharing information and expertise, covering absence and working together to deliver high-quality services.
- Maintain contacts with local statutory and voluntary agencies and organisations attending/ representing You Matter at relevant local community forums, seminars and conferences as required.
- Contribute to the organisation’s formulation of policy and procedures
- Attend and participate in team meetings to ensure good communication and liaison with colleagues
- Prepare for and attend supervision and appraisal sessions with the Support Manager, taking direction as appropriate and contributing to the development of both you and the service.
General
- Undertake own administrative services
- Uphold and develop the You Matter, Equal Opportunities and Diversity policy of anti-discriminatory practices across all services
- Adhere to the Protection from Abuse policy
- Report and log all safeguarding incidents
- Observe and ensure compliance with the professional boundaries and data protection policy.
What We Can Offer You
What can we offer Working with You Matter comes will a whole host of benefits. We hope that people will find personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, You Matter offers training to support your role and personal development. For a full list of benefits see here: Careers Page | You Matter.
The skills we are looking for:
- EXPERIENCE– We hope you have experience working in a setting supporting people with multiple and complex needs who have experienced a period of homelessness
Experience in leadership and managing a team. If you also had Experience of delivering training and supervising staff, that would be great
- KNOWLEDGE – We are looking for someone with
o A working knowledge of care needs and working with residents who have experienced trauma, Health & Safety, protection of vulnerable adults, safeguarding,
o A comprehensive working knowledge of the latest best practices in:
o Risk Assessments
o Creative support planning
o Safeguarding
o Human Resource Management
o Supporting complex needs
- COMMUNICATION – Excellent communication, fostering a respectful, collaborative and professional approach to the people who you work alongside, ensuring confidentiality at all times
- EMPATHY and RESPECT – The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundaries
- COMMITMENT – The ability to work in an innovative and solutions-focused way, including reflecting and learning as you go, and a willingness to flex and adapt approaches as needed
- ORGANISATION – Strong time management and the ability to prioritise tasks
- COMPUTER LITERACY – You will be IT literate and have experience working with multiple software programs such as Microsoft Office and Outlook.
What is a nice to have
- Qualification or working experience in homelessness, mental health or offending
- Recognised management or training-related qualification
- Experience of working within a psychologically informed working environment
- Knowledge of housing management and IT databases
Even if you don’t feel that you have all the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form.
You Matter is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.
Application Closing Date: 24 July
