Location: Based from You Matter Head Office
Salary: £32,000 per annum
Hours: Flexible hours to suit the needs of the service
Job Type: Permanent
Shortlisting: 14th August
Interview: 19th August
Why this role would be great for you
Emergency Accommodation is a dynamic growing department of You Matter that works alongside the Housing Network is providing housing and Support to families and single people who are all experiencing homelessness. The aim of the service is to enable all tenants to have a move-on into their own permanent and settled home away from support services.
Mainly based from the You matter head office, but with lots of work in the community, your role will be to provide operational leadership support to the Emergency Accommodation manager and lead on managing the service when needed. You will support the Service Manager to carry out their duties in delivering a service of excellence. The aim of your role will be to ensure that all team members feel connected to the aims of the service and that the Critical Time intervention model is imbedded into day-to-day operations.
What your week may look like
- Maintain excellent communication with the Emergency Accommodation and wider leadership team.
- Effectively communicate with direct reports and hold supervision as per relational policy
- Creatively support on managing the referral process and ensuring that move on targets are met
- Support the manager to lead on the delivery of a forward-thinking support service that proactively meets the needs of those that live within the service.
- Work alongside the manager to ensure that the service meets its contractual obligations and agreed KPI targets
Prepare for both internal and external inspections as required.
- Identify any training needs within the support team and address these alongside the L and D department.
- Actively lead on helping to manage the Rota and ensuring that the service can fully operate while managing any staff absences/AL.
- To provide information on request that will help compile and collate monthly reports on KPI’s
- To give informed opinions and make recommendations regarding support, housing and HR issues that impact the service, Service Users and staff team.
- commit to the 6-month CAT training course to ensure that this can take place.
- Being flexible and responsive to the changing needs of the service, ensuring our SHREK values runs through all the work that you do
- Promoting a supportive and inclusive culture within the service, valuing people and their diversity and ensuring that this is fully imbedded.
What We Can Offer You
Working with You Matter comes will a whole host of benefits. We hope that people will find personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, You Matter offers training to support your role and personal development. For a full list of benefits see here: Careers Page | You Matter.
The skills we are looking for
- EXPERIENCE– We are looking for someone who has some experience of leadership and managing a team. Ideally, we would like you to have experience of working within the charity sector in supported housing and experience of working alongside multi agencies and multi-disciplinary teams.
- KNOWLEDGE – We are looking for someone with a working knowledge of housing legislation, Health & Safety, protection of vulnerable adult safeguarding, A comprehensive working knowledge of the latest best practice in: Welfare Reform and human Resource Management
- COMMUNICATION – Excellent communication, fostering a respectful, collaborative and professional approach to the people who you work alongside always ensuring confidentiality
- EMPATHY and RESPECT – The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundaries
- COMMITMENT – The ability to work in an innovative and solutions focused way, including reflecting and learning as you go, and a willingness to flex and adapt approaches as needed
- ORGANISATION – Strong time management and the ability to manage to prioritise tasks
- COMPUTER LITERACY – You will be IT literate and have experience of working with multiple software programs such as Microsoft Office and Outlook.
What is a nice to have
- Qualification or working experience in homelessness, working alongside refugees and those owed a homeless duty by the local authority.
- Recognized management or training related qualification
- Experience of working within a psychologically informed working environment
- Knowledge of housing management and IT databases
- Awareness of benefits and how they work, including Universal Credit and other welfare systems
Even if you don’t feel that you have all the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form.
You Matter is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.
