Permanent, Full time, 37 hours per week (rota including evenings/weekends)
Make a real difference - every single day
We’re looking for a Homeless Support Officer to join our Temporary Accommodation team, supporting people at one of our Skylight schemes. This is a rewarding, hands‑on role where no two days are the same and where your work genuinely changes lives.
You’ll work closely with individuals and families experiencing homelessness, helping them stabilise their situation, develop life skills, and move towards more permanent housing.
What you’ll be doing
As a Homeless Support Officer, you’ll balance housing management, support work, and practical problem‑solving, including:
- Supporting a caseload of residents with a wide range of needs – from early help to more complex support
- Managing admissions and move‑ons from temporary accommodation
- Collecting rent and service charges and helping residents maximise income through benefits or employment
- Creating, reviewing, and delivering personalised support plans
- Carrying out health & safety checks, tenancy visits, and scheme inspections
- Responding calmly and empathetically to challenging or emergency situations
- Working closely with partner agencies to achieve the best outcomes
- Helping re‑let properties quickly, including preparing voids when needed
You’ll be based on site and play a key role in keeping our schemes safe, welcoming, and well‑managed.
You will be required to work on a shift basis for this role. Shifts include 8-4, 9-5, 10-5.30, 2pm-10pm and weekend working (a rolling rota of 1 in 6 weekends).
About you
You don’t need to have done this exact role before – but you do need the right values, resilience, and people skills.
You’re likely to be:
- Passionate about supporting people facing homelessness
- A confident communicator who can build strong, professional relationships
- Comfortable working with challenging behaviour and complex situations
- Organised and able to manage your own workload
- Calm under pressure and able to make sound decisions
- IT‑confident and good at keeping accurate records
Experience in housing, support work, customer service, or a similar people‑focused role is ideal. A driving licence and access to a car is desirable.
Ready to apply?
If you want a role where your empathy, common sense, and determination truly make an impact, we’d love to hear from you.
Apply now and help us support people to find stability, hope, and a path forward.
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on SKylight terms and conditions.
The successful applicant's appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service.
We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.
If you require any reasonable adjustments to complete your application, please contact the People & OD Team on humanresources@stockporthomes.org.
Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.
We’re operating a rolling recruitment process for this role. This means we’ll be reviewing applications and holding interviews throughout the advertising period. We encourage early applications, as the advert will close once all positions have been filled.
