About us
Through the Reset Navigators role, we support Rough Sleepers in Tower Hamlets affected by drugs and alcohol. Our team takes a harm-reduction approach: meeting people where they are, reducing stigma, and helping them access treatment, health services, and wider community support.
This role is an opportunity to make a real difference—whether you bring experience from substance use services or transferable skills and a passion for supporting people.
We are looking for someone who can:
- Manage a caseload of people who are rough sleeping and have substance use support needs
- Carry out regular street outreach to sleep sites and known hotspots across the borough
- Work in a harm reduction approach to support safer outcomes for clients
- Build strong partnerships with other services to improve access to support and ensure effective safeguarding
- Support more people into structured treatment and recovery through tailored pathways for rough sleepers
- Help reduce barriers to healthcare by supporting clients with GP registration, hospital appointments, and access to specialist services
- Communicate effectively and build positive relationships with clients, colleagues, and partner agencies
- Contribute to the development of the service, working in a solution-focused and strengths-based way
Benefits
- 27 days holiday plus bank holidays
- Pension scheme
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme
- Access to shopping discounts
- Learning & development opportunities
- Monthly reflective practice
To apply: Please upload your CV with a covering letter detailing how you meet the job specification by15 May 2026 at 23:30.
Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.
Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.
