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Head of In-Form Customer Success

Homeless Link • Full-time • Remote (Location Flexible - to be agreed, United Kingdom) • £66.96k / year • 1d ago

The post of Head of In-Form Customer Success is an exciting new role within Homeless Link that represents an investment in how we engage and support the over 350 customers of our In-Form case management system. The postholder will be responsible for maximising customer retention, satisfaction, and lifetime value across the In-Form customer base. This includes customer renewals, customer reviews, training, user forums and the annual customer survey. They will work with a small team of Salesforce technical consultants, trainers and Customer Success managers to to help the homelessness sector make the most effective use of their In-Form systems and to help us achieve our shared vision to end homelessness in this country.

The successful candidate will have Senior customer success leadership experience within SaaS or technology services, Experience of managing mid-sized customer portfolios, a track record of reducing churn and increasing customer lifetime value and experience of leading and developing a customer-facing team. For full details of the role and how to apply download the recruitment pack below

We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability

Closing Date: 10.00 am Monday 30th March 2026

Recruitment Pack: Head of In-Form Customer Success

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