Head of Centre OperationsWe are seeking an experienced senior leader to drive operational excellence across multi-site services, ensuring high standards, efficiency and impact.Position: Head of Centre OperationsSalary: Circa £60,000 plus £5,000 car allowanceLocation: Watford with hybrid working and regular travelHours: 35 hours per weekContract: PermanentClosing Date: 29th April 2026About the roleThis is a senior leadership role responsible for overseeing operations across multiple sites, leading large teams and ensuring high standards of service delivery.You will be accountable for delivering strategic objectives through operational excellence, strong leadership and effective performance management across a geographically dispersed workforce.Key responsibilities include:Developing and delivering operational strategy aligned to organisational goalsLeading and managing multi-site teams through direct reportsDriving performance through data analysis, KPIs and continuous improvementOverseeing day to day operations to ensure consistency, quality and complianceManaging budgets, financial controls and identifying efficienciesEnsuring high standards of customer service and stakeholder engagementLeading on health and safety across all sites and ensuring full complianceOverseeing facilities, estates and maintenance planningBuilding partnerships with external organisations and stakeholdersSupporting organisational development through coaching, training and leadership You will play a key role in shaping operational systems, improving efficiency and ensuring services meet both current and future needs.About youWe are looking for a confident and experienced leader with a strong track record of managing large, multi-site teams.You will have:Significant experience in multi-site operational managementStrong leadership skills with a focus on coaching and team developmentExperience driving performance, analysing data and improving systemsKnowledge of health and safety management and complianceExcellent communication and stakeholder management skillsStrong organisational skills with the ability to manage complex workloadsConfidence using IT systems including Microsoft OfficeA full driving licence and willingness to travel regularly Experience within a relevant sector is beneficial, but not essential. More important is your ability to lead complex operations and deliver results.About the organisationThe organisation is a rescue and rehoming charity with four rehoming centres and six charity shops operating across the south of England. They are a charity that never stops caring for its animals and people, working towards a world where every pet thrives in a loving home.Other roles you may have experience of could include; Operations Director, Head of Operations, Regional Manager, Area Manager, Service Director, Head of Service Delivery, General Manager, Operations ManagerPlease note this role is advertised by the recruitment agency acting on behalf of the client, Not For Profit People.
