Housing Advice & Homeless Prevention OfficerJob Details
London Borough of Hillingdon
Employment Type: Temporary, Full Time
Location
Office Address:
London Borough of Hillingdon
Civic Centre High Street Uxbridge Hillingdon UB8 1UW
Working Arrangement:
Hybrid – office based approximately 50% of the time following induction
Contract Details
Hours:
36 hours per week
Working Pattern:
Monday to Friday
09:00 – 17:00
Start Date:
16 February 2026
End Date:
11 May 2026
Pay & Package Details
Pay Rate:
£22.98 per hour
Job Overview
The London Borough of Hillingdon is seeking an experienced Housing Advice & Homeless Prevention Officer (SO2) to support the Housing Options service during a period of increased demand.
The post holder will deliver high-quality housing advice and homelessness prevention services, carrying out statutory homelessness assessments, prevention and relief work, and managing a varied caseload in a fast-paced Housing Options environment. The role requires strong knowledge of homelessness legislation and the ability to work under pressure to meet statutory deadlines.
Key Responsibilities
- Act as part of the Housing Options duty service, providing housing advice and assistance
- Carry out homelessness assessments under Part VII of the Housing Act 1996
- Deliver prevention and relief duties in line with the Homelessness Reduction Act
- Manage a varied caseload of homelessness and housing options cases
- Conduct homelessness enquiries and investigations
- Draft and issue Section 184 decision letters
- Provide accurate, timely housing advice tailored to individual circumstances
- Work to statutory timescales, service standards and performance targets
- Maintain accurate case records and reports on relevant systems
- Identify and manage safeguarding concerns, making appropriate referrals
- Work collaboratively with internal teams and external partner agencies
- Respond professionally to customer enquiries, complaints and correspondence
- Contribute to service improvement and effective workload management
Essential Experience & Skills
- Proven experience working within a Housing Options, Housing Advice or Homeless Prevention service
- Strong working knowledge of Part VII Housing Act 1996 and the Homelessness Reduction Act
- Experience carrying out homelessness assessments and statutory casework
- Experience drafting Section 184 decision letters
- Ability to manage competing priorities in a pressurised environment
- Excellent written and verbal communication skills
- Strong organisational skills and attention to detail
- Ability to work independently and as part of a team
- Empathy, discretion and a commitment to customer-focused service delivery
Additional Information
DBS Requirement: Basic
Induction:
Office-based induction period of approximately 2–4 weeks depending on experience
Disclaimer
On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.
I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.
RQ1644072
Job Types: Full-time, Temporary
Contract length: 3 months
Pay: £22.98 per hour
Expected hours: 36 per week
Benefits:
Application question(s):
- Do you have recent experience working in a Housing Options, Housing Advice, or Homeless Prevention service within a UK local authority?
- Have you carried out homelessness assessments under Part VII of the Housing Act 1996?
- Do you have practical experience delivering prevention and relief duties under the Homelessness Reduction Act?
- Have you managed a varied homelessness caseload in a pressurised Housing Options environment?
- Have you drafted and issued Section 184 decision letters?
- Are you confident working to statutory deadlines and service targets while managing multiple cases at the same time?
Work Location: Hybrid remote in Uxbridge UB8
