Individual Giving Lead (Donor Development)You will be an experienced, ambitious, proactive fundraiser who works fast and efficiently to develop relationships with individual supporters through a variety of channels including direct mail, email and digital channels. We’re just scratching the surface – currently the individual giving programme is heavily focus on direct mail – you have the chance to shape this programme and make this role your own.Location: Cambridge / Hybrid (minimum two days per week in the office)Salary: £30,000 – £35,000 per annum (depending on skills and experience)Hours: Full time, 37.5 hours per weekContract: PermanentClosing date: 11.59pm on Sunday, 8th February 2026.About the roleIndividual Giving Lead (Donor Development)As our Donor Development Lead, through testing, learning and optimising, you will work with colleagues across ACT to deliver a programme of offline and online products and campaigns (including appeals, newsletters and bespoke touchpoints) to existing supporters to generate income through one-off, regular giving and legacy income.You will work to develop our understanding of supporter motivations and use your curiosity to interpret data to enable the creation of hyper-personalised communications and best-in-class supporter journeys within our development programme.About youYou will be:An experienced, proactive individual giving fundraiser with a passion for delivering outstanding donor experiences and compelling campaigns, appeals, and calls to action.Insight-driven, curious about data, and motivated to constantly test, learn, and improve.A confident communicator with strong organisational skills and excellent attention to detail.Someone who thrives in a fast-paced environment, managing multiple projects with accuracy and enthusiasm.Passionate about healthcare and inspired by the opportunity to make a real difference for patients and their families.Key Responsibilities Develop and deliver an annual Donor Development programme as part of the Individual Giving Strategy.Work with creative agencies and suppliers to brief, develop, deliver and evaluate a series of online and offline appeals, newsletters, and bespoke communications, through direct mail, telephone marketing, email and other channels.Build journeys for mid-value donors, regular givers, pre-lapsed supporters and legacy contacts (enquirers, intenders and pledgers).Collaborate with the with the wider team to deliver an exceptional welcome journey.Monitor KPIs and use insight to improve retention, net income, and lifetime value.Essential Skills & Experience Experience of working in a fast-paced individual giving teamExperience delivering a programme of offline and online supporter products and campaigns to generate incomeStrong communication skills—written and verbal.Excellent attention to detail, accuracy, and organisational skills.Ability to manage competing deadlines and work both independently and collaboratively.Strong numeracy skills with confidence managing budgets.A proactive and positive team player with a passion for our mission.Computer literacy and experience with Microsoft Office.In returnThis is an amazing place to work! Recently voted one of the top 100 hospitals in the world and a leader in the field of healthcare innovation, recognised across the world as a pre-eminent teaching hospital.You will receive a fantastic benefits package including:Pension Scheme with 7% Employer Contribution25 days Annual Leave + Bank Holidays + Your Birthday offGroup Life Assurance (4x salary)Enhanced Maternity and Paternity PayAnnual Eye Tests + £65 towards computer-use glassesOn-site Leisure CentreNHS Discount SchemesHealth Cash PlanEmployee Assistance ProgrammesCycle to Work SchemeWe strongly encourage candidates of different backgrounds and identities to apply. Each new team member brings a unique perspective, and we’re always looking to enrich and diversify our charity.Other roles you may have experience in include: Individual Giving, Fundraising, Digital Fundraising, Supporter Engagement, Direct Marketing, Donor Retention, or Donor Acquisition roles.PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
