Background: IMPAKT Housing & Support is a progressive award winning and forward-looking Housing Organisation, underpinned by a set of values and committed to supporting people to recover from trauma and the devastating impact of homelessness and/or domestic abuse, in a safe and aspirational environment. We are ahead of the field in our commitment to deliver services in a psychologically informed way to maximise successful outcomes for our clients. We expect our staff to be passionate about making a difference to lives and wanting the best for people, this often means ‘going the extra mile’ to achieve it. In return, we offer a competitive remuneration package, developmental support, training opportunities and a friendly working environment.
Responsible to: Domestic Abuse Team Leader
Job Purpose: To be a part of the friendly, proactive Domestic Abuse Services Team, providing bespoke community-based support, advice and advocacy services for individuals and families subjected to domestic abuse in Stevenage and North Hertfordshire. Based on the needs and wishes of the individual, develop appropriate support and safety plans to help people to remain safely in their own home or in alternative accommodation suited to financial means and individual requirements.
Geographical location: This is a hybrid role, combining office work - 3 days a week, working from home and community-based face-to-face delivery across Stevenage and North Hertfordshire.
Our Values:
Aspirational – We believe everyone can be the best they can be and dream big dreams.
Caring – We believe everyone should be cared for.
Empowering – We believe we should support and encourage people to take ownership of their lives to enable them to achieve positive change.
Main Duties and Responsibilities:
- Be responsible for a caseload of clients (women, children, men, and families) as directed by the Domestic Abuse Team Leader.
- When required acknowledge receipt of new referrals and liaise with referrer if information is missing or further information is required for the referral to be processed
- Work in a trauma informed way to understand the needs and wishes of the individuals.
- Empower individuals to maximise their stability and independence, identify their goals, create an achievable action plan and rigorous safety plan.
- Work in partnership with other agencies supporting clients – i.e., MARAC/IDVA/drop-in surgeries at community locations/ attend court hearings where necessary.
- Support individuals and families to remain safely in their own home where appropriate.
- Source accommodation suited to client’s financial means, safety needs and individual requirements.
- Support to get additional home security where required.
- Assess financial capability/ support with accessing welfare benefits.
- Signpost to specialist support (legal/ mental health/ drug & alcohol etc.), advocating where required.
- Support to set up utilities, source & purchase furnishings/ white goods etc.
- Access funding to assist individuals with costs where access to money has been identified as a barrier – i.e., to assist with securing deposits, relocation costs, white goods etc.
- Develop knowledge of current programmes and support networks likely to benefit the development and progression of clients
- Ensure clients understand their rights and responsibilities within the service. Ensure that the voices of service users are consistently sought to enable them to shape service delivery.
- Perform appropriate health and safety checks, risk assessments and maintain records.
- Deliver consistently exceptional services to clients, making use of new and alternative methods and practices to continuously improve service quality and standards.
Additional Duties and Responsibilities:
- Use the InForm software management system accurately to record client information, updating as appropriate.
- Be flexible to the changing needs of the organisation and its service users.
- Abide by the organisations staff working policies and procedures.
- Promote the aims, purposes, mission, and services delivered by the organisation.
- In addition to the duties set out in this job description, the post holder may at times be required to undertake additional or other duties to meet the needs of the organisation.
Application Deadline: This role will close to applications on 24th October 2025. However, we reserve the right to withdraw the advert at any time if a suitable candidate is found. Early application is encouraged.
Job Types: Full-time, Fixed term contract
Pay: £26,780.00-£28,840.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Store discount
Application question(s):
- Please note your email below for any future correspondence:
Work Location: Hybrid remote in Letchworth SG6 1QZ
Application deadline: 31/10/2025
Expected start date: 17/11/2025
