Background: IMPAKT Housing & Support is a progressive, forward looking Housing Association, underpinned by a set of values and committed to supporting people to recover from trauma and the devastating impact of homelessness and / or domestic abuse, in a safe and aspirational environment. We are ahead of the field in our commitment to deliver services in a psychologically informed way in order to maximise successful outcomes for our clients.
We expect our staff to be passionate about making a difference to lives and wanting the best for people, this often means ‘going the extra mile’ to achieve it. In return, we offer a competitive remuneration package, developmental support, training opportunities and a friendly working environment.
Responsible to: Volunteer and Food Team Leader
Job Purpose: To assist the Team Leader in supporting all Food activities being carried out in IMPAKT Food sites.
Our Values:
· Aspirational - We believe everyone can be the best they can be and dream big dreams.
· Caring - We believe everyone should be cared for.
· Empowering - We believe we should support and encourage people to take ownership of their lives to enable them to achieve positive change.
Main Duties and Responsibilities:
· Present a consistent face of IMPAKT Food to our customers, ensuring that our volunteers follow your example. Create a welcoming, customer centred atmosphere that will drive repeat visits and customer retention.
· Carry out additional duties as may be defined from time to time by, and agreed with senior management.
· Be an active member of our Food team, supporting the Team Leader where needed, including the following areas:
o Data collection / information gathering activities
o Food collection, sorting and storage
o Dealing with complaints to ensure a satisfactory outcome
o Ensuring adherence to all relevant legislation and regulations, including an active part in the cleaning schedule
o Maintaining a fully stocked Food area with goods to support transaction targets
o Contribute to consistent management of quality service delivery through the Trusted Charity Mark methodology
Internal and External Relationships:
· Liaison and team working within:
o All areas of the company’s business.
o To be a part of the team with staff and volunteers.
Hours:
This role is a part time position, working Wed, Thurs and Fri , 10am -3pm. 20 hours per week, with flexibility to either work Monday or Tues 10-3pm, as required
Job Type: Part-time
Pay: £12.21 per hour
Work Location: In person
