If you’re someone who’s passionate about making a real difference in people’s lives, thrives in a fast-paced environment, and is confident working with vulnerable individuals and families, then this could be the perfect role for you.
What’s the role all about?
As a Housing Case Officer, you’ll be at the heart of our Homelessness Prevention Service in North East Lincolnshire. You’ll provide tailored housing advice and support to people facing housing difficulties, helping them to stay in or move to safe, suitable, and affordable accommodation. You’ll manage a varied caseload, make statutory homelessness decisions, and work closely with partners across the housing, health, and support sectors to ensure the best outcomes for our residents.
What will your day look like?
No two days are ever the same in this role. You’ll be working directly with households who need support to prevent or relieve homelessness, including refugees and care experienced young people. You’ll be out and about across North East Lincolnshire, meeting clients face-to-face or visiting them at home to assess their housing needs. You’ll create personalised housing plans and support people to take the steps needed to secure safe, stable accommodation. Whether you’re negotiating with landlords, attending court, or helping someone transition from Home Office accommodation, you’ll be making a real difference. You’ll also work closely with victims of domestic abuse, attend multi-agency meetings like MARAC and MAPPA, and stay up to date with housing legislation and council policies. Alongside this, you’ll advocate for clients and connect them with services that can help with budgeting, debt, or health-related challenges. It’s a flexible, blended role that combines office-based work with outreach and remote support—perfect for someone who thrives on variety and meaningful impact.
Who are we looking for?
We’re looking for someone who brings experience in the homelessness field and thrives in working directly with the public—even in challenging situations. You’ll be confident, compassionate, and capable of navigating complex cases with professionalism and care. Strong organisational, interviewing, and problem-solving skills are essential, along with a sound understanding of housing legislation, domestic abuse, and restorative approaches. Experience supporting victims of domestic abuse is a must, and you’ll need to be comfortable working both independently and collaboratively within a multi-agency environment.
Why join us?
Because this isn’t just a job—it’s a chance to make a meaningful impact every single day. You’ll be part of a dedicated team working to prevent homelessness and support some of the most vulnerable people in our community. Whether you're helping a refugee find stability after a life-changing transition, or guiding a care experienced young person towards independence, your work will truly matter. We value collaboration, compassion, and continuous learning, and we’ll support you to grow both professionally and personally. If you’re looking for a role where your skills, empathy, and resilience can change lives, then we’d love to welcome you to our team.
Closing date – 11th November
Interviews – 26th November
We want you to have the best interview experience with us, so will provide candidates selected for interview their questions 24 hours in advance of meeting us.
We reserve the right to close our adverts early if we have received a significant volume of suitable applications.
As part of your RewardNEL package, you will have a generous leave entitlement (including bank holidays) and enrolment into a local government pension.
You will also have access to our exclusive RewardNEL platform.
This includes a variety of salary sacrifice schemes including Cycle2Work, Holiday Extra and Tusker (Car Lease), discounts at local coffee shops and bars, direct access to our inhouse wellbeing support, free and discounted local car parking as well as instant access to new savings at major retailers, entertainment and hotels.
NELC staff can also benefit from flexible working and excellent training and development opportunities and a Fostering friendly scheme.
