Salary: London - £35,365 - £43,706 per annum pro rata / National - £32,578 - £39,967 per annum pro rata
Location: Hybrid role - flexible across all regions with a link to the nearest office base
Hours: 36 per week
Contract Type: Fixed Term Contract until March 2026
We're currently seeking a Resident Liaison Officer to join our dedicated team. This is an exciting opportunity to become part of a fast-paced and dynamic environment, working on projects that genuinely make a difference to our residents' lives while helping to improve service delivery. The role focuses on managing cases related to leaks, condensation, damp, and mould, taking each case through to resolution and often supporting vulnerable customers throughout the process.
The ideal candidate will have a strong track record of building excellent working relationships with colleagues in operational teams, other internal departments, and external agencies. You'll bring proven experience in a front-line, customer-focused role within the social housing sector. A background in using project management methods is also essential, along with previous success working within a housing association or local authority.
Our residents are at the heart of everything we do, and we're committed to listening to their views and maintaining clear, consistent communication about the services we provide. In this role, you'll report to the Resident Liaison Manager and will have the flexibility to work from home on a regular basis. However, travel to offices and resident visits across local areas will be required, so applicants must be able to travel as needed.
If this sounds like an opportunity for you, please take a look at the full role profile for more information.
Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.
At Clarion Housing Group, we support the responsible use of AI.
Closing Date: Wednesday 8th October 2025 at midnight.
Interviews will take place on Monday 20th October 2025.
This is a hybrid role with a base location at one of our offices. Candidates will be expected to
work from home and from the office every Tuesday.
Applicants must be able to travel across the South and South London region to visit residents when required.
This post is subject to a Basic Criminal Record Check Clearance.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
This vacancy may close without notice.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
