Salary £23,846.40 a year
Location Stoke on Trent
Hours per week 37.5
Contract type Permanent
This is a Permanent, Salaried vacancy that will close in a month at 23:59 BST.
The role
As a Gateway Coordinator, you’ll engage with customers and referrers as they access the Gateway Service for homelessness support. You will make sure that customers receive support and advice that is reactive and tailored to them, to prevent and reduce homelessness. You’ll also be the first point of contact upon referral within the service for customers, other professionals and organisations and promote the service to them. You will be predominantly office based but also have the opportunity to visit the homelessness support hubs across the city to meet customers in person.
Job Requirements
- Support customers with multiple and complex needs.
- Lead on the customer’s support package, coordinating essential services around that customer to ensure that the customer has the opportunity to engage.
- Stay in touch with multi-agency team/support network, providing regular updates where necessary.
- Refer customers to appropriate services, encourage and support their engagement.
- Advocate for customer access into services and challenge barriers and exclusions that customers may face.
- Attend multi-disciplinary team meetings with necessary services, striving to achieve fair access and positive outcomes for customers and to provide a positive platform for communication.
What We’re Looking For
- Educated to GCSE level and/or have a good level of maths and English.
- Experience supporting adults with complex needs, such as substance misuse, homelessness and ill mental health (or transferable skills you can bring to the role).
- Experience working with confidential and complex information, following data protection laws.
- Great communication, problem-solving, organisation and time management skills.
- Basic understanding of Microsoft Office, including Outlook, Word, Excel and Access.
- Awareness and understanding of current housing and homelessness law.
- Knowledge of welfare benefits systems and types of benefits available.
- Awareness of issues and challenges facing homeless people and their ability to regain independent living.
- Full UK driving license with own vehicle with business insurance is preferable.
- DBS check.
Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! - Please note: We will be interviewing as we go along so the vacancy may close early if we find the right person.
#Stoke #StokeonTrent #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis
Who We Are
We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Homelessness isn’t a choice. It can happen to anyone.
Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.
Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep
people from finding and securing a home of their own.
Join us on our fight to make homelessness history across Staffordshire and everywhere.
Why choose us
No Matter What Brand You're Working With Across The Honeycomb Group, You Can Trust Us To Look After You. Creating a Happy Home Doesn't Just Apply To Our Customers, It Applies To Our Staff Too. That's Why We Offer
A range of discounts at many high-street retailers and well-known brands.
Discounted gym membership at our head office and access to our cycle to work scheme – save money on bikes and equipment.
We offer flexible working, to help you manage your work-life balance.
Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.
We also give all staff 'My Day'. Whether it’s celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you.
A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications.
Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options.
Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations.
We never shut the door
At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
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